Bad service DNU
Mario hauled some forklifts for us in the past year with no problems but... my customer was not in a rush to get his freight. I gave him a skid to pick up last friday in OH, said he would deliver on tuesday in Vaudreuil, PQ. Follow up on Monday, all is good. Tuesday comes, I can't get a hold of him until 2PM and he tells me he ran late delivering AM and can't make it. Ok, s**t happens, but why no follow up? Now it's Wednesday and the freight won't deliver until Thursday late AM... maybe. His BS pretext for not delivering was that my skid was supposed to leave with his outbound trailer for MI that didn't get loaded today.
Now I don't mind a 5 day delivery for one skid LTL, but nothing pisses me off more than a BS ETA. Especially when the customer schedules his work accordingly. If you don't wan't to lose credibility and possibly customers, don't give work to Kaiser. I know I won't anymore.