Just Curious

bull958

bull958

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Mar 4, 2009
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Just curious and looking for opinions. Booked an order for 20 skids out of Kentucky going to Woodbridge yesterday. Needed a delivery appointment so we called this morning after speaking with the driver and getting his ETA into the yard (3PM today), to get one for tomorrow. Receiver tells us that he has no room in his warehouse until next Tuesday and will there be any extra charges? Tell him that we are just handling this for someone else and they will get back to him on the charges. Call the people we booked the load with and tell them the situation and ask for an additional $100 to off-load, re- load and deliver as we have another 6 skids on the nose of the trailer. Get told that we booked a full load and if we had extra freight on the truck thats our problem. After explaining that the order was booked as 20 skids, 24,000lbs not a full load. Then I get told that because I didnt book the appointment before I picked the freight up I was out of luck. I've only been doing this for a little over 17 years so maybe someone with a little more experience can tell me the proper way to handle this. Should I book delivery appointments before I have even picked up the freight which is 700 miles away in the middle of winter? Or am I correct in getting a proper ETA and trying to book accordingly?
 
I think I might tell him it just became his problem. $100 sounds to cheap to me. How about charge storage on the "whole" trailer per day!!
 
I'm temped to do just that. The only reason I only asked for $100 is because I like to work together with people and treat them as I would like to be treated.
 
I would call back the delivery and say sorry but I need to get this unloaded today as I asked the broker for $100 to store the load for 4 days and was told too bad you would not get anything. Do it all profesional like and you might be surprised what comes out of it.
 
bull958 said:
I'm temped to do just that. The only reason I only asked for $100 is because I like to work together with people and treat them as I would like to be treated.
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Kudos to you bull958 for wanting to treat people the way you like to be treated. It's always a formula for success.

If it were me, I would call the broker and ask them if "they wouldn't like to rethink their original position on this matter", and not force you to take this up with their customer."

If their response to your more than reasonable request for an additional $100. is an indication of their ethics, then I'll bet that first you'll be yelled at, then threatened, then they will call you back to try and pay you with a cheque or other financial instrument that can be nullified on your way to the bank.

Remain courteous throughout, but resolute and firm.
 
I like lowmilers idea. I would love to know who the broker is.
Sounds like TTechs way of thinking.
 
To me it's not that simple. Did they pay you for 20 skids or a full load rate? Does it state truckload or LTL on your tender from them?

On our end, we usually take control of the appts ourselves for that reason -- too much hassle for nothing. The broker should have known about the delivery situation and hired the truck accordingly.

On the broker's side, they may not have much more than the $100 as their total margin ... that may be why their stance is this way.
 
To me , it makes no difference as to whether it was booked as a full load, 20 skids or 2 skids. If it is going to tie up the trlr. so that it can not generate other income then that is storage and storage should be paid for and a 100 bucks is way too generous.
 
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