Having a chuckle here not because of what happened but because it's exactly why I chose this username, because I've dealt with so many dispatchers that all tell you "no problem buddy", picked up, delivered, yeah yeah yeah, check's in the mail, driver's on the way. Classic. I've lost track of how many times that has happened to me and probably countless others who are tracking a load and you get that one guy who will tell you anything to get you off the phone.
I also had a bad experience with JIT Pro and it's clear they don't know what they are doing.
From another standpoint, their SAFER profile does suggest that a company that small is probably not a good choice for time-definite or time-sensitive freight. With 4 trucks, if one of them goes down, how will they recover from it? The rule I've adhered to is use companies with 15 trucks at the very least. You might say that's unfair to companies which are smaller who make every effort to be compliant. Again, weigh the costs. Are you willing to gamble with your largest client on the chance that one truck in that small fleet gets stopped that one time with that one shipment that has a compliance fine for your client (and eventually you!) at Wal-Mart or have installers standing around for a whole day? If it's a choice between paying $50 or not, the choice is easy: pay it and use a decent carrier and everyone wins.
My definition of a "decent" carrier? A carrier that takes your freight as seriously as their own, and treats it with respect, which means: communicating when something is about to happen, happened when it shouldn't have, or didn't happen - and is proactive about things. Willing to fix the problem and make it right. I think the problem happens when you get an otherwise decent carrier and it's one or two people who don't give a flying f about anything, whether it's a disgruntled driver or a dispatcher that doesn't care about what they are doing. That can really wreck relationship-building and reputation-building for a carrier that otherwise prides itself on a good safety record and wanting to provide good quality service on a small scale.
SAFER Web - Company Snapshot 2138440 ONTARIO INC
Note also their OOS rate. Not good.