The first thing to do is set up an account with them. I believe we did that on their website. After that, all the orders we place with them are done through their site, including rating, confirmations, etc. One thing that you have to ensure, is to have the shipper note the Old Dominion quote # that you receive, on the Bill of Lading. If not, they will use their book rates which are much more expensive, and the billing might not come to you. There is really no local contact that we use.