Insurance claim

[Freight Broker]

The

How does this work with a load-shifts?

We had a scenario where 2 different drivers at two different days trucks and trailers hauled the same shipper's freight and at the delivery both had shifted cases.

We had to cover the re-work fee, but technically speaking how can we prove that it was shipper's fault, incorrect loading, if the driver was not allowed at the dock?

Load should be loaded so that it can withstand hard braking and an abrupt swerve. Driver may need to hard brake or swerve to avoid someone else’s mistake. A shifted load indicates improper securement.. whoever loaded it is responsible and should be held accountable.

 

[Fr8Guru]

How does this work with a load-shifts?

We had a scenario where 2 different drivers at two different days trucks and trailers hauled the same shipper's freight and at the delivery both had shifted cases.

We had to cover the re-work fee, but technically speaking how can we prove that it was shipper's fault, incorrect loading, if the driver was not allowed at the dock?

This is where I would be calling the boss and having a civil conversation with them.

Explain the situation, 2 drivers same issue etc.

Figure out the rework fee, maybe split the cost with them and use this as an opportunity to become a "partner" and figure out a solution to avoid this in the future. Maybe the shipper decided to go with a new wrap this time or they had a new guy loading. Who knows.

 

[artmax]

What's your favourite box stacking pattern (as an experienced freight broker, please list at least three different patterns and their respective pro/cons)?

Do you use the same stack pattern on every level?

Did you instruct your employees to use corrugated edge guards when shipping FMCG?

How many layers of stretch film do you use? Please forward me a written SOP

Do you cross and catch all the corners with the stretch film? If your employee notices a cut corner, do they rework the pallet before loading?

Did you see the stretch film rip at the corner and you didn't redo the skid?

Did you allow the driver to inspect every skid before loading?

If the weight of skids exceeds a certain weight, do you load the skids in a heavy weight pattern?

Some of us remember when Loblaws used to order pineapples, and then, mid-season, when sales dried up, the brokers that cozied up to Loblaws used to help them file insurance claims for produce that they thought they wouldn't be able to sell in that season - effectively offloading their future losses as cargo claims onto innocent carriers.

So when brokers tell you how to act in a claims case - they just might not be on your side

 

[artmax]

The

Load should be loaded so that it can withstand hard braking and an abrupt swerve. Driver may need to hard brake or swerve to avoid someone else’s mistake. A shifted load indicates improper securement.. whoever loaded it is responsible and should be held accountable.

I've seen shippers load cans of soda onto pallets and then use a single layer of stretch film.

If that isn't gross negligence, then I am not sure what is.

 

[Michael Ludwig]

What's your favourite box stacking pattern (as an experienced freight broker, please list at least three different patterns and their respective pro/cons)?

Do you use the same stack pattern on every level?

Did you instruct your employees to use corrugated edge guards when shipping FMCG?

How many layers of stretch film do you use? Please forward me a written SOP

Do you cross and catch all the corners with the stretch film? If your employee notices a cut corner, do they rework the pallet before loading?

Did you see the stretch film rip at the corner and you didn't redo the skid?

Did you allow the driver to inspect every skid before loading?

If the weight of skids exceeds a certain weight, do you load the skids in a heavy weight pattern?

Some of us remember when Loblaws used to order pineapples, and then, mid-season, when sales dried up, the brokers that cozied up to Loblaws used to help them file insurance claims for produce that they thought they wouldn't be able to sell in that season - effectively offloading their future losses as cargo claims onto innocent carriers.

So when brokers tell you how to act in a claims case - they just might not be on your side

Or the produce you brought up from Florida would have a "quality" problem. Buyers used to hate when you told them "See that guy standing in front of you? He's a truck driver, not a produce inspector. Your problem is with the shipper, not me. Either sign the BOL and unload it, or reject it. Makes no difference to me. I get paid either way.".
Most carriers immediately think "OMG... they're making a claim!" (there's absolutely nothing in the law, with the exceptions of accident or reefer breakdown, that says a carrier is responsible for the quality of the goods loaded, provided the carrier meets their obligation.) and they bend over to take it with no lube and a hand full of sand.
Knowing your rights and obligations, and how to deal with claims is as essential as knowing how to rate a lane, track your fuel consumption, and count your money.

Just out of curiosity, how many here actually know what is/are a highway carrier's obligation(s) to the movement of freight?

 

[artmax]

As referenced in the US Navy loading procedures >>>

S. Navy Bureau of Supplies and Accounts, found in J. L. Heskett, Robert M. Ivie, and Nicholas A. Glaskowsky, Jr., Business Logistics: Management of Physical Supply and Distribution, The Ronald Press Co., 1964