Years ago I had a load held hostage…my one and only. The carrier discovered, after picking up my load, that their factoring company wouldn’t approve me (I was only 3 months in business at that point)... they got spooked and wanted payment from me prior to load delivery. After some unpleasant back and forth I called their insurance and reported the load stolen. Long and short, they delivered the load and I paid the carrier within seven days. If in doubt call the insurance and report the load stolen, missing, lost etc..gets the ball rolling real fast.