Grillin' and Assumin' I ain't what I say I is

[tasuinam]

Point of this rant is not to call out a particular broker / company but to request that trucking companies be given the same courtesy extend by us to brokers...we assume when working with you that you will pay ... we do our due diligence yes - but do not accuse - this is how it went down..

We called on a Canada only load - team service required. Right off the bat broker demands that the same team that picks up MUST deliver and both drivers MUST be present at delivery...so I say the team will get to delivery 15 hours prior to appointment - they will be on reset and since we are Winnipeg based our city driver will deliver - IN THE SAME EQUIPMENT used to pick the load - BOTH drivers will be at pick up, and I can provide their e-logs for the trip if required. We are not on paper logs and do not run singles saying they are a team. Response - yeah maybe...

So a few minutes later get an email asking that the equipment be ours - I said the truck is ours with our name of the side but the trailer is another company's as we had a trailer exchange at our previous load. To this I was told that it may be double brokering!!!!!!!!!!!!!! Standard industry practice - trailer exchange right?

We have moved freight for this company before - this was frankly uncalled for. Not everyone lies / cheats - there are honest people out there. Just left a really bad taste in my mouth at the end of the day.

 

[loaders]

By no means do I want to appear like I am condoning the excessive questioning and extreme detail this broker was subjecting you to. However, we have noticed a significant uptick in double brokering and other questionable business practices on the part of some carriers over the last few months. As an owner of a freight brokerage, I have instructed our staff to be especially diligent when dealing with new carriers and carriers whom we haven’t done work with recently. It seems that one cannot be too careful these days. Thank God there are still a large number of professional and ethical carriers out there that we can and do choose from on a daily basis. If only they could be in every location, with the right equipment, on the exact day we need them. Until that happens, we are forced to dip our toes into the dark waters of carriers we are not overly familiar with.

 

[tasuinam]

By no means do I want to appear like I am condoning the excessive questioning and extreme detail this broker was subjecting you to. However, we have noticed a significant uptick in double brokering and other questionable business practices on the part of some carriers over the last few months. As an owner of a freight brokerage, I have instructed our staff to be especially diligent when dealing with new carriers and carriers whom we haven’t done work with recently. It seems that one cannot be too careful these days. Thank God there are still a large number of professional and ethical carriers out there that we can and do choose from on a daily basis. If only they could be in every location, with the right equipment, on the exact day we need them. Until that happens, we are forced to dip our toes into the dark waters of carriers we are not overly familiar with.

Yes I agree being careful is required - but when standard industry practices are questioned that is uncalled for. If there were such stringent conditions - they should have all been mentioned at the start with a disclaimer...I wouldn't have called for the load knowing I would not be able to accommodate. Or the delivery should be 24/7 - or pay for the 15hr detention if you want the SAME team to deliver - then compensate me for the extra precaution.

 

[shayne]

I have a few things to comment,

1) The conditions set forth by this broker are strange. However double brokering and fake insurance certificates have gone through the roof over the past year and a half. That being said I am sure it is as per the customers demand

2) As a freight broker, our primary goal is to ensure the security and integrity of our customer freight , so we do our due diligence. Our insurance will absolve us most of the time of fault if we ask the simple question.

" Are you hauling on your own* equipment? "

When there is a thread with said insured carrier saying " yes we will haul on our own trucks" their intent was to haul on their own equipment. Thus if they double broker it and things go south there is still a claim to be made against their valid insurance

 

[PackRat]

Yes I agree being careful is required - but when standard industry practices are questioned that is uncalled for. If there were such stringent conditions - they should have all been mentioned at the start with a disclaimer...I wouldn't have called for the load knowing I would not be able to accommodate. Or the delivery should be 24/7 - or pay for the 15hr detention if you want the SAME team to deliver - then compensate me for the extra precaution.

This is a matter of perspective tasuinam....you are thinking like a normal, responsible HONEST person. That's why it seems strange to you....to others that have been victimized it can raise questions. But I agree...it's a normal business practice.

 

[Igor Galanter]

It's easy to judge after the case, but..
If you already knew before hand which trailer you will use, you may note that during conversation and THAT will show your real control of situation...
Don't be disappointed, @tasuinam, too many times good apple being thrown away for one reason only : not every person in this industry educated good enough for ALL possible scenarios...