Greatwide Dallas Mavis

[martinwizz]

Hello all,

I strongly suggest staying away from this conglomerate of US companies as they proved very unreliable and unhelpful. Still not delivered after a week late. They run with agents like landstar do and it does not work for them. I would call the dispatch I am dealing with - completely useless. Be aware and consider yourself warned! Driver running blood test for 4 days? You've gotta be kidding me! When you ask a definite location of where is the truck right now, their answer (and I am talking to managers at this moment) he should be there for the next Monday or Tuesday.

Reality is they do not have a clue of the whereabouts of the driver. I got a customer on the verge of calling the cops on them. Bottom line is DNY, even if big companies seems reliable enough, it does not do it for them.

 

[ralphthetrucker]

I would by pass the agent you booked the freight with and go directly to head office and voice your concerns with them>

One bad/rogue driver or agent doesn't make a company the size of Greatwide/Dallas Mavis a bad carrier. They have hundreds of agents and thousands of trucks.

 

[Navigator]

Doesn't GreatWide haul a lot of Walmart Freight. I don't think Walmart would put up with continued poor service if they were truly that awful bad.

 

[crackers]

dallas mavis

Do yourselves a favor and take a lok at their SMS scores. They are past the threshold in 3 of 5 categories. That tells me all I need to know about what kind of company they run. ( usdot # 572641)

 

[martinwizz]

well, well

Thanks for the tips. I too thought that. Being a large company does speak normally but I hit a bad apple. I am in contact with the head office now. Still no concrete evidence of the whereabouts of my load. I called 19 times to the driver on his cell during the weekend after he actually called me back Friday evening, just to see who was calling cause he stood on the line without speaking. NOW I'M AGGRAVATED with this cat and mouse game.

Their docket info is full of insurance information but I haven't seen anything about their previous misconduct in there. I only saw a couple of flags on the TIA watchdog, but I judged this as being isolated incident, being a company so big. Now, it will turn into a cop and lawyer situation. What do you think?