Good point Rob. I think it would be safe to say, that the majority of CSRs at many brokerage firms, don't come from a transportation background. As a result, their knowledge of weight restrictions, hours of service, and all of the other details of trucking, is understandably weak. It can be taught/learned but that does take time. In contrast, I would assume that most dispatchers in a carriers operation, were probably drivers themselves at one point and have over time, acquired some of those details. Of the 3 people I have in operations, only one spent any time behind the wheel. One of the others has learned the "ins and outs" after 17 years in my employ, and of course my great teaching skills.....ha. The third, our newest member, is on a crash course to pick up the required knowledge and has been instructed to always ask questions if you're unsure. Happy New Year to all of the members of Inside Transport. I look forward to another year of information sharing, and most likely a few heated exchanges. As long as we can maintain a reasonable level of mutual respect, all will be good.