2
G2 Logistics
- Thread starter noproblembuddy
- Start date
30
Slow slow slow payments you will get paid or we did before we cut them off. The last time we did a load for them they promised to pay in 30 days and we got paid at about 80 never again. Did I mention they are sloooooooow!!!
30
We had issues with them a few years ago. Shipment was late and they took a ridiculous deduction off. We argued with the owner back and forth for the longest time - he wouldn't budge....very unpleasant to deal with.
Did a load beginning of this year and got a post dated cheque prior to delivery. They averaged 80 days to pay in our system before the above noted incident. We wouldn't handle the load unless payment was "on hand".
Communication with A/P via email was not very good - waited long time for replies and had to make calls....
Be cautious.....
Did a load beginning of this year and got a post dated cheque prior to delivery. They averaged 80 days to pay in our system before the above noted incident. We wouldn't handle the load unless payment was "on hand".
Communication with A/P via email was not very good - waited long time for replies and had to make calls....
Be cautious.....
2
Thank you. This more than confirms that the Equifax thing I read is fairly indicative of what I might expect. I appreciate it.
10
G2 is a new account to us and their credit reference check was impeccable. We just finished doing 3 loads for G2 and talked with them about what was being said on here.
They assure us that payments will be made as promised and in a timely fashion. They also said regarding Equifax "We are in the process of getting Equifax to update our information since the last records they have on file for us date back to 2007. You will find that Transunion and D&B are much more up to date".
I also suggested that they come on here and answer the concerns that were posted.
I'll let you know when cheques are received.
They assure us that payments will be made as promised and in a timely fashion. They also said regarding Equifax "We are in the process of getting Equifax to update our information since the last records they have on file for us date back to 2007. You will find that Transunion and D&B are much more up to date".
I also suggested that they come on here and answer the concerns that were posted.
I'll let you know when cheques are received.
30
They fed you a line of s--t to get you to do their loads. I heard all the same bull from them! Nigel and the gang will even put it on their fax they wil pay in 30 days. Whatever you need to hear to get the load done.
Good luck I expect to see your posts in 80-100 days that you finally got paid.
Last edited by a moderator:
10
This is their third kick at the cat. First two times came down to money problems. On our DNU list since the first time.
30
Manitoba Moose,
Yes - D&B is much more accurate - especially if using DNBI which we do. I took a look....They are averaging 54 days for payment (paydex) but their current payment trend is sitting at 60-90 days if you look at May/June. For us - based on these ratings - this is not indicative of a favorable credit score.
10
Thanks to all that have posted here. I wish I would have seen this thread before we did these loads...
I will be watching this very closely and will definitely keep you informed of their payment trends.
Damn I hate when I screw up...
I will be watching this very closely and will definitely keep you informed of their payment trends.
Damn I hate when I screw up...
10
Payment received
Invoice date - May 30th
Mail date on envelope - June 30th
Payment rec'd - July 6th
Guess we're the lucky ones or they cleaned up their act.
Invoice date - May 30th
Mail date on envelope - June 30th
Payment rec'd - July 6th
Guess we're the lucky ones or they cleaned up their act.
1
I am currently the Accounts Payable contact for G2 Logistics Inc, a position I took over around August 2009 just before we moved to our new building; I have been with the company since December 2007. I have been working closely with our controller (who started in December 2007 as well) to clean up our procedures from the past so that we can better serve our customers and carriers now and in the future.
When it comes to days to pay, I find that the #1 reason we receive complaints about our company is because carriers usually choose to snail mail their invoices rather than emailing or faxing them. Not only that, we find that we often receive invoices with postage stamps that are dated much later then the date listed on the invoice meaning that they are not even being sent right away. We have always accepted emails and faxes so that when we date your invoices in our system they are dated for the email/fax rather than the delayed date from the mail finally coming in. I wish I could make the mail go faster, as we experience the same delays from our own customers time to time (and from Canada Post when they decided to have lovely little strikes like the one we just finished). The #1 delay with Canada Post is that for some reason, mail to Ontario and Quebec can take up to 2 WEEKS, which is ridiculous, but unfortunatly true in most cases.
We are 45 days from RECEIPT of the invoice and all necessary backup unless otherwise agreed (*Please note, dispatch does not have the authorization to approve changes in the Terms of an account. Only accounting or the Owners can make this decision*) When we receive a request for a change in the terms we look into the account for such factors as: location (Ontario, Quebec, and US carriers are analyzed more deeply), frequency of carrier use, history with the carrier, etc. and determine whether or not a change in the terms is reasonable.
We offer a weekly Quickpay program @ 5% (Tuesday deadline) and our Cheque runs are processed every Friday (except for holidays, then its Thursday). We do our best to get cheques mailed out to carriers as soon as possible. Recently cheques were delayed as a result of the Canada Post Strike, but otherwise they have been mailed out the same day they were signed.
I would be more than happy to address any concerns in regards to payments or delayed invoices. And I can asure you, that we DO NOT lie to carriers in order to get them to take certain loads; if there has been a miscommunication I apologise. If you would like to speak to someone in accounting in regards to your account or in regards to our terms upon opening an account, we can be reached at accounting@g2logistics.com or 204-633-8989.
I can understand the concerns. I am also Accounts Receivable for G2 so I see the road on both sides and often experience the same problems with my customers in regards to mailing time, difference in terms, and delayed payments, etc. I work hard to maintain a good relationship with both our customers and carriers, and I always answer my emails/voicemails so long as they come through. I do my best to present every option to carriers in regards to sending in their invoices earlier to avoid receipt delays, coordination into our 5% quick pay program, and arrangements to have cheques sent by alternative methods when snail mail is prooving to take too long, but all this hard work only suceeds when both sides work together.
I hope this has helped answer some questions, and clear up some of the bad reviews that are out there. We have come a long way in the last 5 years and there have been alot of changes for the good. I work hard at my job and I will continue to do so until the day I retire.
And yes, we are working with about 5 or 6 different credit companies out there to verify and update our existing information in their systems. Alot of the information I'm finding dates back to 2007/2008 as carriers have not update the credit companies with our recent history or they are credit companies we had not previously known about and therefore did not know to update them. It takes time, and I am at the mercy of their data entry clerks.
When it comes to days to pay, I find that the #1 reason we receive complaints about our company is because carriers usually choose to snail mail their invoices rather than emailing or faxing them. Not only that, we find that we often receive invoices with postage stamps that are dated much later then the date listed on the invoice meaning that they are not even being sent right away. We have always accepted emails and faxes so that when we date your invoices in our system they are dated for the email/fax rather than the delayed date from the mail finally coming in. I wish I could make the mail go faster, as we experience the same delays from our own customers time to time (and from Canada Post when they decided to have lovely little strikes like the one we just finished). The #1 delay with Canada Post is that for some reason, mail to Ontario and Quebec can take up to 2 WEEKS, which is ridiculous, but unfortunatly true in most cases.
We are 45 days from RECEIPT of the invoice and all necessary backup unless otherwise agreed (*Please note, dispatch does not have the authorization to approve changes in the Terms of an account. Only accounting or the Owners can make this decision*) When we receive a request for a change in the terms we look into the account for such factors as: location (Ontario, Quebec, and US carriers are analyzed more deeply), frequency of carrier use, history with the carrier, etc. and determine whether or not a change in the terms is reasonable.
We offer a weekly Quickpay program @ 5% (Tuesday deadline) and our Cheque runs are processed every Friday (except for holidays, then its Thursday). We do our best to get cheques mailed out to carriers as soon as possible. Recently cheques were delayed as a result of the Canada Post Strike, but otherwise they have been mailed out the same day they were signed.
I would be more than happy to address any concerns in regards to payments or delayed invoices. And I can asure you, that we DO NOT lie to carriers in order to get them to take certain loads; if there has been a miscommunication I apologise. If you would like to speak to someone in accounting in regards to your account or in regards to our terms upon opening an account, we can be reached at accounting@g2logistics.com or 204-633-8989.
I can understand the concerns. I am also Accounts Receivable for G2 so I see the road on both sides and often experience the same problems with my customers in regards to mailing time, difference in terms, and delayed payments, etc. I work hard to maintain a good relationship with both our customers and carriers, and I always answer my emails/voicemails so long as they come through. I do my best to present every option to carriers in regards to sending in their invoices earlier to avoid receipt delays, coordination into our 5% quick pay program, and arrangements to have cheques sent by alternative methods when snail mail is prooving to take too long, but all this hard work only suceeds when both sides work together.
I hope this has helped answer some questions, and clear up some of the bad reviews that are out there. We have come a long way in the last 5 years and there have been alot of changes for the good. I work hard at my job and I will continue to do so until the day I retire.
And yes, we are working with about 5 or 6 different credit companies out there to verify and update our existing information in their systems. Alot of the information I'm finding dates back to 2007/2008 as carriers have not update the credit companies with our recent history or they are credit companies we had not previously known about and therefore did not know to update them. It takes time, and I am at the mercy of their data entry clerks.
10
G2
Here is my big concern .
You are dealing in transport , usually trucking, where the margins are very low and operating costs high.
Before the advent of load brokers, payment terms were generally 14days.
Now, for some unknown and un-comprehensible reason (greed in my opinion) the terms are closer to 30 days.
I see you have gone even further and prolonged the pain another 15 days and arbitrarily set payment at 45 days. You seem quite capable in justifying these abhoring terms to yourself!!!
The clincher is always the 5% quick pay. You cannot find a means to pay under normal terms , BUT BUT BUT BUT !!!!! You can scrape up the money to pay someone else with the money you should be using to pay everyone else promptly!!!
Shame on you!!!
It seems that you can always justify something if you work at it hard enough!!!
My apologies to my other esteemd collegues but I just get irate when a broker / carrier gets involved in banking without having the proper authorities.
Here is my big concern .
You are dealing in transport , usually trucking, where the margins are very low and operating costs high.
Before the advent of load brokers, payment terms were generally 14days.
Now, for some unknown and un-comprehensible reason (greed in my opinion) the terms are closer to 30 days.
I see you have gone even further and prolonged the pain another 15 days and arbitrarily set payment at 45 days. You seem quite capable in justifying these abhoring terms to yourself!!!
The clincher is always the 5% quick pay. You cannot find a means to pay under normal terms , BUT BUT BUT BUT !!!!! You can scrape up the money to pay someone else with the money you should be using to pay everyone else promptly!!!
Shame on you!!!
It seems that you can always justify something if you work at it hard enough!!!
My apologies to my other esteemd collegues but I just get irate when a broker / carrier gets involved in banking without having the proper authorities.
Shakey
Site Supporter
30
(*Please note, dispatch does not have the authorization to approve changes in the Terms of an account. Only accounting or the Owners can make this decision*)
Well then ensure they don't, how can this be on the carrier YOUR employee working on behalf of YOUR company tell this to a carrier when they are booking a shipment? That is just crazy!
Well then ensure they don't, how can this be on the carrier YOUR employee working on behalf of YOUR company tell this to a carrier when they are booking a shipment? That is just crazy!
1
I ask you to please not attack me personally in connection with this discussion. I was made aware of a discussion involving our company and I took the time to comment as to our process, options for helping prevent delays, and options available to carriers in regards to quickpay and terms negotiation. I work for the company, I do not own it. And while I make every attempt in my job personally, I have no direct control over the operations of a company, including what we "should" offer as terms of payment according to yourself. I deal with a number of customers whos payment terms are 45, 60, and even 90 days from receipt. We even have one customers whos terms are to pay us as soon as they get paid, which often exceeds the common terms set aside. I may not accept those terms personally sometimes, but I respect them. Depending on how large the company, if there is room to negotiate, or there are options for speedier payment; I research them and our sales team works with them to discuss our options. If a customers current credit reports show a steady decline in days to pay or shady operations, then terms for their specific account are discusssed and discisions as to whether or not to take freight from them are made. We also look very closely at comments posted by other companies including how current those commnents are and whether or not they are valid.
Like I said below, anyone who has specific questions, concerns about their account with us or otherwise can contact me via voicemail/email/fax and we will work with them. I will do my best as well to monitor this site for any concerns, questions, or comments which appear. I check my accounts payable/accounts receivable voicemail everyday around noon. I also take that time to answer inquiries received via email or fax.
I do not appreciate having my personal morals attacked because you do not personally agree with our policies and procedures. I am doing what I can in my position at G2 to improve our relationships with carriers and customers alike. I am working hard to clean up and snip away at any inefficient processes or delays I find which affect our relationships with carriers and customers. I acknowledge and understand your concerns and if you contact us in regards to your account with us (if you have one that is) then we will discuss it with you.
Like I said below, anyone who has specific questions, concerns about their account with us or otherwise can contact me via voicemail/email/fax and we will work with them. I will do my best as well to monitor this site for any concerns, questions, or comments which appear. I check my accounts payable/accounts receivable voicemail everyday around noon. I also take that time to answer inquiries received via email or fax.
I do not appreciate having my personal morals attacked because you do not personally agree with our policies and procedures. I am doing what I can in my position at G2 to improve our relationships with carriers and customers alike. I am working hard to clean up and snip away at any inefficient processes or delays I find which affect our relationships with carriers and customers. I acknowledge and understand your concerns and if you contact us in regards to your account with us (if you have one that is) then we will discuss it with you.
1
We have discussed this with our dispatchers so as to avoid any future mis-communications. More often then not, they advise us straight away when they are considering negotiated terms with a carrier so that we can approve the terms and make the proper notes on the carriers account, but as in every office, sometimes events slip throught the cracks and sometimes discussions are confused. This does not happen very often and we continually monitor our processes to ensure everyone is on the same page.
1
We have discussed this with our dispatchers so as to avoid any future mis-communications. More often then not, they advise us straight away when they are considering negotiated terms with a carrier so that we can approve the terms and make the proper notes on the carriers account, but as in every office, sometimes events slip throught the cracks and sometimes discussions are confused. This does not happen very often and we continually monitor our processes to ensure everyone is on the same page
Shakey
Site Supporter
30
1
Yes I do, and we are doing what we can to make sure everyone in our office operates under the same policies all around.
30
Alx, your comment regarding 14 day payment terms "before the advent of load brokers" is surprising. I would be interested to see the statistics you have to support such a claim. In the 40 years I have been in this industry, I cannot remember any of my customers (with the exception of produce buyers) paying in 14 days. More power to you if your terms are 14 days and all your customers adhere to them, but I think most members have learned to live with 30-45 days. As for quick pay, I am paying out with my money before I have received payment from my customer. For the few times I am asked for this, I expect to be compensated within industry quidelines.
10
Update...
Received 2nd of 3 cheques today...
Invoice date - June 9/11
Envelope date stamp - July 8/11
Received July 13/11
I don't know about the rest of you but they are gold in my books. They have done exactly what they said they would without having to place any calls.
Craig & Neil are good guys. Thanks
Received 2nd of 3 cheques today...
Invoice date - June 9/11
Envelope date stamp - July 8/11
Received July 13/11
I don't know about the rest of you but they are gold in my books. They have done exactly what they said they would without having to place any calls.
Craig & Neil are good guys. Thanks