E logs.

loaders

loaders

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Feb 26, 2008
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I have a question for my carrier friends and would appreciate their input on a situation we’re dealing with this morning. I will change some of the locations so as to not identify the carrier or the load this concerns. We had a carrier load on Friday for delivery today in Saskatchewan. We have been informed by the carrier that delivery will not happen today as promised, and will take place tomorrow. Their excuse for this service failure is that the driver needed a 36 hour reset of his e-logs. My questions are ….have e-logs been mandated yet in Canada? Would have, or should have the carrier known on Friday that Monday delivery was impossible due to the log problem? I can’t tell you how annoying it is to go back to your customer and tell them that the promises made on Friday are no longer valid on Monday. Anyone want to weigh in?
 
E-logs mandated or not - HOS rules apply just the same. That being said; they should have known their driver's hours available and if they had the hours to del SK from shipping location and if they realized they could not pull it off, they should have said something to you Friday.
 
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That is what I thought. Something tells me that the driver went as far west as Winnipeg, home base for this carrier, and low and behold either wanted the weekend off, or a second driver scheduled for the final delivery to SK, either didn’t show up or wasn’t available. Regardless, a very shoddy performance. Why don’t people just realize that just like there is no crying in baseball, there should not be any lying in transportation……..Mom always told me I was a dreamer!
 
The 36 hour rule is used to reset the drivers available hours back to 70. If the driver is bumping up against his 70 hours limit it might be advisable that a driver take 36 hours off especially if the driver has a couple upcoming days with little or no time that will come back. (ex the driver will take 36 consecutive hours off instead of driving a 4 hour day followed by a 2 hour day). Either way, if the carrier committed to it on Friday they should have confirmed with the driver that they had the hours available. Its sad that they would be blind sided by it.
Consider it a service failure on the carrier part. Next time I would suggest that you put on a price should they deliver on Monday and a lower price should they deliver after. At least you'd get the conversation about it and know ahead of time.
 
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Wise words Jim. The kind of professional attitude that sets operations like yours and many others, apart from what I now refer to as the "riff raff" of transportation providers. In most cases they can, in spite of their flaws and their own ineptitude, get the job done, however like trying to roll consecutive sevens in craps, the odds are against you if you are trying to get consistent service. As I grow older and spend more time ( too much) in this industry, I find it disturbing that the list of DNU carriers is fast approaching and in some cases surpassing, the number of stand up, professional outfits that used to be the majority in this industry.
 
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Sometimes the driver is new and is not able to manage his e-logs and 'wastes' his on duty hours. We encountered a similar situation where the driver kept himself 'on duty' for 4 hrs while loading - when he didn't need to - then he moved after 29 min for a break so it didn't count and had to stop again for 30min - but kept himself on duty - fortunately our delivery was flexible.... but if the driver is new it could be he messed his e-logs.
 
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I look at this from both ways - Lie or no lie. Let me explain no lie first.
Let's say if I have 33 hours of driving left in my 70 hours I WILL for sure make it to Calgary from Toronto with no issues. You need 2 full 13 hours shifts and one-half shift to get to Calgary. So the first day I drive to Nipigon or Longlac. 2nd-day drive to thunder bay and road closure for let's say 5-6 hours. so these 5-6 will be deducted from 13 hours driving shift there is no way you can change this in the ELD dashboard at the dispatcher end ( i know some people will dispute there are ways but your driver has to be flexible to drive the truck to let's late night or thru night or early morning) so the loss of 5-6 hours will end you up in Medicine hat with no hours of driving and 36 reset is needed.

Lie: no need to dictate. if it's a lie, ITS A LIE.

I will look into Carrier's profile and their history of work in the past if this ever happened before. delivery should not be delayed when you have 20 trucks for one load going out to the west from the past two weeks
 
Unless the driver is using his recap, and get's hours back after midnight so he can move from Medicine Hat the next morning.
 
YYZRIDER said:
I look at this from both ways - Lie or no lie. Let me explain no lie first.
Let's say if I have 33 hours of driving left in my 70 hours I WILL for sure make it to Calgary from Toronto with no issues. You need 2 full 13 hours shifts and one-half shift to get to Calgary. So the first day I drive to Nipigon or Longlac. 2nd-day drive to thunder bay and road closure for let's say 5-6 hours. so these 5-6 will be deducted from 13 hours driving shift there is no way you can change this in the ELD dashboard at the dispatcher end ( i know some people will dispute there are ways but your driver has to be flexible to drive the truck to let's late night or thru night or early morning) so the loss of 5-6 hours will end you up in Medicine hat with no hours of driving and 36 reset is needed.

Lie: no need to dictate. if it's a lie, ITS A LIE.

I will look into Carrier's profile and their history of work in the past if this ever happened before. delivery should not be delayed when you have 20 trucks for one load going out to the west from the past two weeks
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I don't see how this is possible. You have approx. 1900 KMS in Ont = 23/24 hrs. driving time. You have 1500 KMS from West Hawk to Cowtown = 16/17 hrs. driving time. Usually we say 39 hrs driving time for this trip. You then have to add your pretrip/post trip and your fueling time = approx. another 3 hrs on duty so about 42 hrs for the complete trip legally.
 
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