Chantler has always been good to deal with for us, but they do get behind sometimes. Try speaking to Reenie over there if you have an issue- she will certainly get on top of it for you. Good luck !
I always remembered them to be a decent carrier, but would I take freight from them on a brokerage basis? Probably not ... they're going to feed themselves before they feed the carriers they broker to. And they're probably not in great shape, just knowing some of their customer base.
Chantler has always been good to deal with for us, but they do get behind sometimes. Try speaking to Reenie over there if you have an issue- she will certainly get on top of it for you. Good luck !