CH Robinson - Over 60 days... Make that 100 days actually
- Thread starter jonny-chicken
- Start date
30
We receive payment from CH (CDN funds) on a near weekly basis via EFT. Get yourself set up for either CDN/US deposits. Our payments are always timely with the odd load that gets missed or unprocessed via their invoice upload portal. I find if you escalate something to the branch Capacity Manager (the Supervisor above the dispatcher you booked with) - the issue gets resolved promptly.
10
Great call on EFT payments. With current mail delays from the USA, we are learning that some checks are taking a month or sometimes greater, in mail delays alone.
30
We have been experiencing the same issue. The cheque date is usually 6 weeks old. The date on the back of the envelope is usually the previous day. This means that the US postal service stinks or CH is holding the cheque before dropping it in the mail.
30
Mail service has been really bad. I mail my checks on the same day I receive the invoice. Some checks are taking 4 to 6 weeks to get to their destination, and for the first time I'm getting calls from people looking for their money. "The check is in the mail" is the trucking equivalent of "the dog ate my homework".. few people believe it. But on the positive..in recent days mail service is moving faster once again..
Last edited:
30
Well look at you MikeJr! I've been on the lookout for a language teacher....I see you've taken up a new "Covid hobby" - good on ya!
30
Haha AR@DRC,
Google Translate. Unfortunatetely, it does not translate 'silent treatment from wife'. Kidding, you know she's not the quiet type!
Hoping you are doing well and keeping safe. We should do a virtual glass of wine ASAP! Matthew would like to see a familar face beyond Momma and Daddy.
Keep awesome,
Mike
Google Translate. Unfortunatetely, it does not translate 'silent treatment from wife'. Kidding, you know she's not the quiet type!
Hoping you are doing well and keeping safe. We should do a virtual glass of wine ASAP! Matthew would like to see a familar face beyond Momma and Daddy.
Keep awesome,
Mike
30
It's been some time since I last posted on this one, but the problem persists...
I currently have 4 unpaid invoices from June that are over 60 days...
And another one from May that is now over 100 days...
I currently have 4 unpaid invoices from June that are over 60 days...
And another one from May that is now over 100 days...
30
jonny-chicken - we are paid via EFT in CDN funds with C.H. Much faster. Why can't you switch to this type of payment? If you are dealing with a supervisor on your outstanding receivables - inquire about getting setup. It doesn't take long at all. Well worth it. You can then track your payments and loads on the carrier website portal.
30
Thanks AR@DRC, I will see if I can set that up... But I believe the issue may be deeper than that...
When I inquired about these most recent invoices, their response was to tell me that my invoices didn't include any paperwork... Personally, I know this to be absolute BS...
I then sent them copies of the original emails sent months ago to their "LoadDocs" email address, which of course included all of the required paperwork.
They have now gone silent...
30
Still silent after almost a week... I've heard from the account manager, but just to give me two more email addresses to add to the three I'm already sending my payment requests to... He doesn't even seem to be able to get people in his own company to respond...
I should probably change the title of this thread, as 60 days seems like nothing now... I have one over 100 days and several more coming up behind it...
Is there something I'm missing?
I should probably change the title of this thread, as 60 days seems like nothing now... I have one over 100 days and several more coming up behind it...
Is there something I'm missing?
Yes, only once have I been able to get someone to answer an email. You have to use the "contact representative" listed on the load detail sheet. But, usually they don't respond. However, when you log onto the website you can check to see what's being processed and what has issues. We had to start uploading each document separately. If we uploaded the invoice with the pod, they only saw the invoice and set the status to "issue" because the pod was "missing". This fixed when we uploaded everything separately. If your insurance certificate has expired, the payments also stop until they get that updated. I keep an eye on the website continually to see if there are listing issues. Since I've done this, I have been paid by EFT on a regular basis. Those are the only ideas I have...otherwise, I guess you keep nagging.
30
Wow, thanks Klogan367... Interesting to hear about that process of uploading each document separately. It seems they have some automation in place that isn't really working I guess.
We have always emailed our invoices, to loaddocs@chrobinson.com as that is what their load confirmation instructs.
Honestly, I would rather continue with emailing them as that's what we do with all other customers and brokers and it works... Seems like a Pain in the Ass to have to upload documents to a portal, especially if it has to be done one page at a time...
I think I have rung enough bells this morning, to hopefully get someone, anyone to get back to me... I'll see where that goes for now...
Thanks for your reply!
Yes, I understand. Hope you get it sorted. Just a heads up though. We always emailed our invoices too to the same address. We only switched though when we started having so much trouble. We do enough with them that I really couldn't have the delay.
They have definitely slow down to pay. I have noticed that too. And we are on EFT.