this thread got way out of hand lol
but I agree with most I'll handle the carrier and then worry about the client.
but I agree with most I'll handle the carrier and then worry about the client.
C H Robinson
- Thread starter htcollections
- Start date
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Wait time compensation only appears to be a problem on internet chat forums... in my own case one in a thousand loads involves a conversation about excessive wait time, hardly qualifies as a problem.
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Freight broker you must have the most special shippers in the flatbed industry. I pulled one for 10 years and never waited so much in my life. Steel mills ,lumber yards,drywall plants you name it we waited and drivers still do. You have the most rosey peaches and cream gig in the whole world or your full of shit I have not decided which it is yet. I believe I did talk to you after sending you a message on another internet board you are on where everything you did was gold lined and full of sunshine. I do believe I have to go with option 2. Just saying..
Calling it the way I see it since 1965..
Calling it the way I see it since 1965..
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I'm not on any other boards.. you must be mistaken. I'm only on this board... what other board are you talking about?
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I was a few years ago and the guy called himself Canuck. The writing style wording etc he must be your brother then. I cannot remember which board I read a lot of them but do not post on most.
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Thanks Rob! We only run flatbeds and I was beginning to think that we work for the worst customers and brokers in North America! Either that or there is something wrong with us. We incur waiting time every week -- sometimes every day.
To those brokers that back us up and pay waiting time - THANK YOU!!! Your job is almost as thankless as the poor driver who sits and sits and sits. We appreciate it when you go to the shipper or receiver for us and get us our waiting time.
Freight Broker - if you use flatbeds, please PM me. It would be amazing to not have drivers have the grass grow around their tires while they are waiting to be loaded.
To those brokers that back us up and pay waiting time - THANK YOU!!! Your job is almost as thankless as the poor driver who sits and sits and sits. We appreciate it when you go to the shipper or receiver for us and get us our waiting time.
Freight Broker - if you use flatbeds, please PM me. It would be amazing to not have drivers have the grass grow around their tires while they are waiting to be loaded.
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Sure will. I honestly don't run into problems with waiting time. What more can I say. That's not to say everything is rosy, I get my share of problems, I sure do. But I'd be lying if I said waiting time is an issue... it just isn't for me. I have EDI with all of my larger accounts, and I can see when trucks gate in and gate out... very rarely do they go beyond two hours. Quite often they're loaded in out in as little as 45 minutes. Now ports are a different matter.. I don't have EDI with them so I can't tell how long they're in there directly, but carriers never hit me up for wait time.. never. I had nine loads out of the Port of New Orleans just today and once again, not a hitch. What can I say. I do plan my loads out very carefully, I have good relationships with the operators and the stevedores... that probably helps. And three of the 6 carriers I used for these loads today are strangers to me.. they'd surely complain about wait time as there's no relationship to consider. Call me full of shit then or maybe just lucky..
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Hey guys,
Please lets keep the personal attacks out of this. Everyone is entitled to run their business as they see fit and people are welcome to work with or not work with companies based on their business practices. Lets leave it at that.
Keep well,
Mike
Please lets keep the personal attacks out of this. Everyone is entitled to run their business as they see fit and people are welcome to work with or not work with companies based on their business practices. Lets leave it at that.
Keep well,
Mike
15
Just one thing to add here. We, as freight brokers, go for your money when extra charge applies. But what sickens me is to know that a significant percentage of dispatchers that complains about the poor fellow sitting behind the steering are actually cashing out the money we get hardly from customers (sometimes even jeopardizing relations) and give slim to nothing to the driver. At least have the decency to show respect to your own drivers and to people who sometimes fight hard to get what you deserve. Lets just not pretend its not there and that nobody does that.
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What I find surprising is that very few brokers/carriers will actually go to the root of the problem. If the problem involves wait time then maybe ask what's causing that wait time. If you're able to find a solution then you're golden with your customer. I'll give you an example. Back in 05 I had a customer (a receiver of steel product) near Erie, PA. At first they were terrible with unloading their trucks.. so much so that I had trouble getting trucks to even go there. So not having much else to do I drove down there to see for myself. Sure enough.. these guys were having a lot of problems. But I was able to observe and make some recommendations to alleviate wait time: Number 1: whenever possible load the same lenth material on one truck.. i.e. don't have trucks come in with five different lengths... 30 ft. 45 ft. 60 ft. etc. What was happening is that each length had a different bay, and trucks would have to jockey from one bay to the next to get unloaded, and this chewed up a lot of time. One length... one bay. Next, we scheduled appointments. Now we could easily measure successes and failures... if a truck arrived on time but took beyond two hours to unload then clearly that was a failure on our part. And three: We brought in some extra help at nominal cost to work several bays at a time... before that was not possible because you'd have several trucks attempting to access several bays, and that would have caused major problems.. but now (with one length on each truck) it was feasible to unload several trucks at once with the manpower and cranes available. And lastly: when it wasn't possible for trucks to come in with only one length of stock we would nevertheless unload them in one bay and reposition the material to the correct bay AFTER the truck was unloaded.
The above resulted in a much smoother operation, and as a bonus I got the job of booking all appointments, for my trucks and everyone else's. So I had CH and TQL as well as numerous other competitor brokers and carriers calling me to set up appointments! And to this day when this receiver needs help with a transportation matter they call me.
Too many people have the attitude: I've been wronged.. it's not my fault.. and I need to be compensated. I get that. and they should be working on an assembly line or for the parks department. But when they represent themselves as being in business they're inevitably going to meet people like me.. I'm not going to suck it up for your benefit..
The above resulted in a much smoother operation, and as a bonus I got the job of booking all appointments, for my trucks and everyone else's. So I had CH and TQL as well as numerous other competitor brokers and carriers calling me to set up appointments! And to this day when this receiver needs help with a transportation matter they call me.
Too many people have the attitude: I've been wronged.. it's not my fault.. and I need to be compensated. I get that. and they should be working on an assembly line or for the parks department. But when they represent themselves as being in business they're inevitably going to meet people like me.. I'm not going to suck it up for your benefit..
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I was going to stay out of this as it is just circling round and round Rob we operate the same our drivers get hourly whether we get the money or not......Martin if you know Carriers are screwing their drivers then you should not deal with them as they are screwing you also.
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From my experience, the problems tend to be much more on the receiving end of things than the shipping end. Shippers tend to own up to it and when there is waiting time (which isn't that often, regardless of DV/reefer/flat). Other than that, probably paper mills and recycling stations are the worst culprits, but my customers own up to it as long as we address it when it happens. Just sending a bill after the fact is BS because it doesn't give the party paying the freight the power to try to alleviate the situation, either while it's happening or further down the road.