We want to share our recent experience to help other carriers be extra cautious.
We were informed by BVD that our email account had been compromised. We saw email chains that appeared to have been forwarded, and someone requested payment through Tchek. According to BVD, those Tchek payments were approved.
When we later requested details about where the Tcheks had been redeemed, we were provided with several different locations. We contacted local police, and officers checked those locations but were unable to locate any transactions matching the Tchek information we were given. We also contacted Flying J and Love’s stores directly, and they were unable to find records matching those Tchek redemptions.
At this point, the information we have received does not appear to match the locations or details we have been able to verify.
As a result, BVD has invoiced our company for approximately $15,000, leaving us responsible for a substantial financial loss while the matter remains unresolved.
We are continuing to investigate what happened and are not making conclusions about who is responsible. We are simply sharing our experience so other carriers can be vigilant when dealing with Tchek payments and email communications.
If anyone has experienced a similar situation or has information that may help, please feel free to contact us.
We were informed by BVD that our email account had been compromised. We saw email chains that appeared to have been forwarded, and someone requested payment through Tchek. According to BVD, those Tchek payments were approved.
When we later requested details about where the Tcheks had been redeemed, we were provided with several different locations. We contacted local police, and officers checked those locations but were unable to locate any transactions matching the Tchek information we were given. We also contacted Flying J and Love’s stores directly, and they were unable to find records matching those Tchek redemptions.
At this point, the information we have received does not appear to match the locations or details we have been able to verify.
As a result, BVD has invoiced our company for approximately $15,000, leaving us responsible for a substantial financial loss while the matter remains unresolved.
We are continuing to investigate what happened and are not making conclusions about who is responsible. We are simply sharing our experience so other carriers can be vigilant when dealing with Tchek payments and email communications.
If anyone has experienced a similar situation or has information that may help, please feel free to contact us.
