I find Patrick who works in dispatch incredibly RUDE! He will be all nice when taking your load, but if one thing goes the way he does not like it - he turns into an instant A Hole!!! When something does go wrong on a load, one would hope that the 3PL and the carrier can work together to solve the problem... sure does not feel good when the carrier just SCREAMS at you, calls you names and gives you threats!!!
They are definitely on our DNU list!!!