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Been digging into our numbers lately and the loading/unloading side turned out to be a bigger cost driver than I expected — more than fuel some weeks when you factor in driver detention time and missed appointment windows. Most of our delays trace back to two things: waiting on manual dock equipment that needs cranking for every truck height, and trucks without a tail lift getting stuck waiting for a forklift that's tied up elsewhere. Neither shows up as a line item anywhere, it just eats into turnaround silently. Switched a couple of our regular lanes over to trailers with tail lifts and receiving docks with hydraulic levellers where we could control it, and detention time dropped noticeably. Small equipment change but the compounding effect over a month was bigger than I expected. Curious if anyone else has actually run these numbers or if I'm just late to figuring this out.
