First off glad your outta there man, what a saga. Any word from the broker/customer as far as getting compensation? I'd hold off on anything till you get paid (or atleast told you'll be paid in writing) after that I'd consult a lawyer might be a couple hundred bucks but worth it to see if you have a case for anything here but I wouldnt expect much. Other than that, exposing the shipper, broker and Amazon warehouse is KEY. To really get them to straighten out people need to know about these situations, and when the trucks start cancelling once they see this warehouse on their rate cons, thats when change will come. The youtube guy Alex Mai would probably make a video outta this whole thing Lol. I'll bet any money had this been an Amazon direct load, you wouldev been out in 2 hours or asked to drop the trailer. When the costs shift to someone else, its not their problem.
Amazon load
- Thread starter tasuinam
- Start date
30
Although you, and especially your driver(s) deserve some sort of compensation for this nightmare, unless you have these type of accessorial charges spelled out on your Bill of Lading, or in your contract with either the broker or the customer, your chances of receiving anything are somewhat slim, at least from a legal perspective. Obviously if you had known beforehand that these types of delays at this receiver were common, you wouldn’t have accepted the load. At this point, there is nothing to lose by raising some hell with both the receiver and especially the broker who sold you the load, but sadly, it probably won’t result in anything.
Igor Galanter
Well-Known Member
20
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Thank you everyone - we are looking to see if we can consult with a lawyer and see about the human rights violations - I have emails to the broker saying the receiver not letting my truck out AND documented at the Amazon delivery hotline that my driver couldn't leave - that is why we left in the first place...
Then they claimed I was lying - other trucks were waiting 'patiently' to be offloaded ... why couldn't I do the same - that is what irked me - that no one else had an issue with a live unload taking 72 hrs ... do their drivers work for free - mine don't
Then they claimed I was lying - other trucks were waiting 'patiently' to be offloaded ... why couldn't I do the same - that is what irked me - that no one else had an issue with a live unload taking 72 hrs ... do their drivers work for free - mine don't
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My suggestion is no more Amazon with the attitude they had above.
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At minimum, leave a google review for the warehouse you were delivering to. Often times now carriers and drivers look at that kind of information beofre they accept a load. I recall one shipper I had that we got loads kicked back because it 'always' took 3-5 hours to load and it was a tight lane where it was far enough from the border every hour counted to get back in time before their HOS ran out. We had plenty of cash for waiting time but sometimes it's not about the dollar, buddy just wants to sleep in his own bed every second night.
Keep well,
Mike
Keep well,
Mike
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Bad shippers/receivers have been around this industry since the days of bias ply tire and vacuum brakes. Whether it is a grocery chain distribution centre, or an Amazon, what do they them….fulfilment centres, these slow, time consuming deliveries will only be changed for one of two reasons. 1) it is shown to them that more effective and timely loading/unloading will contribute to their bottom line. Or 2) it becomes impossible for them to secure carriers. As long as there is one carrier out there who will tolerate this type of treatment, the chances of change are slim.
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It's like we are held hostage - even my kids - told them we are nt ordering from Amazon anymore - and they nearly died!!!!!
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@tasuinam ... I am so friggin' sorry it took me this long to read this post and offer advice.
First thing ... you said you were registered with Amazon on the RLB. If that's the case the first thing you should have done was reach out to your MMPM and let them know you just fell into a brokered Amazon load. If you read your Amazon carrier contract you'll have read that brokering Amazon loads will land you on the DNU list. However, there are a select few brokers that are allowed to broker Amazon loads. I would suspect that Coyote is one of them. Regardless, you email your MMPM, or open a case with ROC, and/or TOC, and report that you, a regstered RLB carrier, have been tendered an Amazon load.
Second ... I expect at some point Coyote gave you the VRID. As a registered carrier with access to the RLB, you should have opened a case with the ROC the moment the unload went south.
Third ... Had you opened a case with the ROC, and if the load was in fact booked as a live load, what you do in a case like this is KEEP YOUR MOUTH SHUT !!! Why? Because you get to bill $75.00 an hour, 24 hours a day, 7 days a week, until the trailer gets unloaded !!!!!!
Fourth ... You never, ever, put your man on an Amazon dock to unload your own trailer. You will loose your RLB privileges for that.
Fifth ... Your driver is absolutely allowed to leave the facility to do things like get food, water, medication, etc. However, most (like 99.9%) of AMZN facilities have all that a driver could need to actually live there.
(Pro Tip: if your driver is going to drop his/her trailer and leave the facility to run to the drug store or whatever, tell your driver to stash his/her cell phone on the trailer somewhere. If your driver goes back out the gate with the cell phone the geofence will trigger that they have left the facility and close the VRID and assume the load is delivered, and you won't be able to collect your $75.00 an hour after that.) Make nice with the security guard to get out, and back in, and if that doesn't work, make the appropriate arrangements with the ROC.
Sixth ... never try to reason with the people inside the facility. You are only talking to a dock worker or a lead hand. You never get access to supervisory staff that can actually make real decisions. You report to the dock that you are there, present your paperwork if necessary, and every interaction after that goes through either the ROC, the TOC, or your MMPM.
When you take a load and the broker asks for your driver's cell number, and your driver reports that they have to install the Relay App on their phone, you know 1000% for sure it's an Amazon load. Even if your driver already had the app installed, the moment the broker applied your driver's name/cell phone number to the VRID your driver would have got notice that this was an Amazon load. Every Amazon load, whether it's a transfer load or a vendor supply load, has a VRID and the driver must acknowledge the Relay App. So, somebody, maybe not you, knew, long before your driver got to the shipper, this was an Amazon load.
I have one dispatcher that has studied this system for a year. Overall the Amazon system is a good system ... you simply need to know how and when to fight your battles
First thing ... you said you were registered with Amazon on the RLB. If that's the case the first thing you should have done was reach out to your MMPM and let them know you just fell into a brokered Amazon load. If you read your Amazon carrier contract you'll have read that brokering Amazon loads will land you on the DNU list. However, there are a select few brokers that are allowed to broker Amazon loads. I would suspect that Coyote is one of them. Regardless, you email your MMPM, or open a case with ROC, and/or TOC, and report that you, a regstered RLB carrier, have been tendered an Amazon load.
Second ... I expect at some point Coyote gave you the VRID. As a registered carrier with access to the RLB, you should have opened a case with the ROC the moment the unload went south.
Third ... Had you opened a case with the ROC, and if the load was in fact booked as a live load, what you do in a case like this is KEEP YOUR MOUTH SHUT !!! Why? Because you get to bill $75.00 an hour, 24 hours a day, 7 days a week, until the trailer gets unloaded !!!!!!
Fourth ... You never, ever, put your man on an Amazon dock to unload your own trailer. You will loose your RLB privileges for that.
Fifth ... Your driver is absolutely allowed to leave the facility to do things like get food, water, medication, etc. However, most (like 99.9%) of AMZN facilities have all that a driver could need to actually live there.
(Pro Tip: if your driver is going to drop his/her trailer and leave the facility to run to the drug store or whatever, tell your driver to stash his/her cell phone on the trailer somewhere. If your driver goes back out the gate with the cell phone the geofence will trigger that they have left the facility and close the VRID and assume the load is delivered, and you won't be able to collect your $75.00 an hour after that.) Make nice with the security guard to get out, and back in, and if that doesn't work, make the appropriate arrangements with the ROC.
Sixth ... never try to reason with the people inside the facility. You are only talking to a dock worker or a lead hand. You never get access to supervisory staff that can actually make real decisions. You report to the dock that you are there, present your paperwork if necessary, and every interaction after that goes through either the ROC, the TOC, or your MMPM.
When you take a load and the broker asks for your driver's cell number, and your driver reports that they have to install the Relay App on their phone, you know 1000% for sure it's an Amazon load. Even if your driver already had the app installed, the moment the broker applied your driver's name/cell phone number to the VRID your driver would have got notice that this was an Amazon load. Every Amazon load, whether it's a transfer load or a vendor supply load, has a VRID and the driver must acknowledge the Relay App. So, somebody, maybe not you, knew, long before your driver got to the shipper, this was an Amazon load.
I have one dispatcher that has studied this system for a year. Overall the Amazon system is a good system ... you simply need to know how and when to fight your battles
20
Thank you ... you all keep me sane@tasuinam ... I am so friggin' sorry it took me this long to read this post and offer advice.
First thing ... you said you were registered with Amazon on the RLB. If that's the case the first thing you should have done was reach out to your MMPM and let them know you just fell into a brokered Amazon load. If you read your Amazon carrier contract you'll have read that brokering Amazon loads will land you on the DNU list. However, there are a select few brokers that are allowed to broker Amazon loads. I would suspect that Coyote is one of them. Regardless, you email your MMPM, or open a case with ROC, and/or TOC, and report that you, a regstered RLB carrier, have been tendered an Amazon load.
Second ... I expect at some point Coyote gave you the VRID. As a registered carrier with access to the RLB, you should have opened a case with the ROC the moment the unload went south.
Third ... Had you opened a case with the ROC, and if the load was in fact booked as a live load, what you do in a case like this is KEEP YOUR MOUTH SHUT !!! Why? Because you get to bill $75.00 an hour, 24 hours a day, 7 days a week, until the trailer gets unloaded !!!!!!
Fourth ... You never, ever, put your man on an Amazon dock to unload your own trailer. You will loose your RLB privileges for that.
Fifth ... Your driver is absolutely allowed to leave the facility to do things like get food, water, medication, etc. However, most (like 99.9%) of AMZN facilities have all that a driver could need to actually live there.
(Pro Tip: if your driver is going to drop his/her trailer and leave the facility to run to the drug store or whatever, tell your driver to stash his/her cell phone on the trailer somewhere. If your driver goes back out the gate with the cell phone the geofence will trigger that they have left the facility and close the VRID and assume the load is delivered, and you won't be able to collect your $75.00 an hour after that.) Make nice with the security guard to get out, and back in, and if that doesn't work, make the appropriate arrangements with the ROC.
Sixth ... never try to reason with the people inside the facility. You are only talking to a dock worker or a lead hand. You never get access to supervisory staff that can actually make real decisions. You report to the dock that you are there, present your paperwork if necessary, and every interaction after that goes through either the ROC, the TOC, or your MMPM.
When you take a load and the broker asks for your driver's cell number, and your driver reports that they have to install the Relay App on their phone, you know 1000% for sure it's an Amazon load. Even if your driver already had the app installed, the moment the broker applied your driver's name/cell phone number to the VRID your driver would have got notice that this was an Amazon load. Every Amazon load, whether it's a transfer load or a vendor supply load, has a VRID and the driver must acknowledge the Relay App. So, somebody, maybe not you, knew, long before your driver got to the shipper, this was an Amazon load.
I have one dispatcher that has studied this system for a year. Overall the Amazon system is a good system ... you simply need to know how and when to fight your battles
so - I was told this is a 3rd party load going to the YYC1 - not an amazon load - but strangley enough it had a ISA# and I was able to open a case ... however the reply from the Amazon team was what i wrote.
I reached out to my MMPM and no meanigful reply - so from what I hear - these are shippers that use the Amazon network to ship but are not 'amazon' laods - trying to wrap my head around that .. my driver said that trucks were coming in and being offloaded in 2hrs no issues...
LOVE the cell idea - will keep that in mind ... but honestly three of my drivers said they couldn't leave the facility ... I even have a voice recording saying if they left the load would be rejected ....
The explaination I received was that there is some kind of Prime event happening and the warhouse is backed up .... hence this situation - but I read Google reviews and all the truckers have the same thing to say ...
I am thinking this was not a true Amazon load - my driver never got the Relay app notification - this driver has dome Amazon loads before and he mentioned it to me .... if that means anything - 'cos having done Amazon loads the tracking alone is brutal ...
Not sure yet what to make of this ... but lesson learnt - Amazon loads - pick dircet from Amazon ONLY and exclisively - less headache
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After reading, and rereading Michael’s and Tasuinam’s last posts, I thank my lucky stars that we have never, ever been exposed to the nightmare that seems to accompany these Amazon loads. My question would be, are the rates really that good and do they pay their bills promptly? There has to be something good about this freight to make them worthwhile!
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LOL ... It's not a nightmare. It just takes careful management
And, there is something good ... some spot markets rates are out of this world !!!
And, there is something good ... some spot markets rates are out of this world !!!
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some spot rates paid for my summer trip lol
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agreed ... I just think we got caught up in a non Amazon load ... that somehow uses Amazon DC and not a priority .... live and learn eh?LOL ... It's not a nightmare. It just takes careful management
And, there is something good ... some spot markets rates are out of this world !!!