This "love fest" for COD is, I believe, misguided. Any business, not just transportation, needs the discipline and the correct processes to properly evaluate the credit risk/worthiness of any existing or potential new customer, before you supply your services. Like it or not, transportation does not operate the same way a variety store does. The accounts payable department at most companies don't have a well stocked cash register on their desk, nor an open cheque book ready to issue payments through out the day. If your receivables are out of control, or you have had to absorb numerous write-offs for bad debt, yes, they are bad, unethical people, but......you made the decision to deal with them and perhaps a review of your procedures is in order.