We just had a wonderful experience with Adco Logistics.
Load picked up in late October in Ohio to come to Brampton, load was traced as delivered on 11/2
Last week we found out the trailer had in fact not been delivered and was sitting in their yard.
We rescheduled a delivery for this morning at 6:00am and were told at 10:45am that they could not deliver as their trailer tires were flat as the it had been sitting loaded for a month (no mention of how many flats).
When we asked why they only told us nearly 5 hours after the delivery time that they were late, their reply was "well, if you had traced it a month ago we wouldn't be in this situation now". We told Adco the name of the person who told us the load was delivered, and another comeback "well, the load was booked with another dispatcher, you should have spoke to him"
I know s**t happens in trucking, and sadly this isn't the first time something like this has happened, but the nonchalant attitude towards our client is worth mentioning here, this particular dispatcher did not make an attempt to rectify the situation where in MY eyes, the carrier is completely in the wrong.
needless to say, I'll get these guys on our DNU and for all of you, please be careful with what you give them
ADCO LOGISTICS/175648 ONTARIO LIMITED
1190 MEYERSIDE DR
MISSISSAUGA, ON
L5T 1R7