Ace group logistics specialists - no intentions of paying

B

boss

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Aug 27, 2009
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Hi all,

Just a heads up to any of you who may be dealing with The Ace Group - 125 Orenda Road, Brampton, ON L6W 1W3 905-453-4377

We have worked with these people for about 5 years, on and off. They have always been slow payers, but now, don't even seem to care anymore. One invoice outstanding over 180 days. They answer the phone, yet cannot even come up with a clever reason of why they are so delinquent. The amount is so small, the whole ordeal is comical, under $300... but if they can't find a way to pay this invoice, then there must be many others owed a lot more than us.

Hope this helps someone else steer clear.

Regards,
Boss
 
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We experienced the same "slow down" last February - and after waiting over 3 months for our last invoice to be paid - did not deal with them again.

Wendy handles A/P and normally always answers the phone and/or emails - wpyle@theacegroup.com

What is she saying about your monies owed? Have you contacted the customer directly?

I believe The Ace Group has been under financial difficulty for quite some time now - letting a couple dispatchers go also in the Spring....

They are on Link - send in the complaint report....
 
Hi AR,

Yes, Wendy is the contact. She answers, but with all the generic 'we're going through changes' jargon. Who would you suggest I report this to at Link?

Thanks again.

Regards,

Boss
 
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Their "changes" have absolutely nothing to do with your monies owed.

If I were you - for this small amount - take the invoice and rebill it to their customer (shipper). And do it via email - with a cc: to Wendy. State in the email the "non payment" by Ace Group for the load YOUR company delivered - therefore the charges are now owed by THEM.

Ace Group will then know that you have got their customer involved - and if you get paid by "someone" - great. Likely Ace will cut the cheque and take care of it. If not - now you know who NOT to extend credit to. In most cases rebilling the customer involved gets action.

In the meantime - submit your complaint to complaints@linklogi.com. Be clear and concise with the submission.

Good Luck!
 
Thank you DRC, I will do just that. You would fall off your chair laughing at the latest response we received from Wendy. About a page long, itemizing how every person in the place has somehow been side-lined with mysterious circumstances and it's all just a big misunderstanding....glad its only $300 so I can laugh about it.
 
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Just an update to this thread.

Anyone owed monies by The Ace Group (boss/pitbull99) - you need to submit your complaints to Link - and do it today! I'm sure they will have "3 strikes" by the end of today and then the account will be shut off....

Send to complaints@linklogi.com
 
Thanks accountsreceivable@drc for your posting. I have just sent in my complaint, hopefully there will be 3 strikes today.
 
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AccountsReceivable@DRC said:
Their "changes" have absolutely nothing to do with your monies owed.

If I were you - for this small amount - take the invoice and rebill it to their customer (shipper). And do it via email - with a cc: to Wendy. State in the email the "non payment" by Ace Group for the load YOUR company delivered - therefore the charges are now owed by THEM.

Ace Group will then know that you have got their customer involved - and if you get paid by "someone" - great. Likely Ace will cut the cheque and take care of it. If not - now you know who NOT to extend credit to. In most cases rebilling the customer involved gets action.

In the meantime - submit your complaint to complaints@linklogi.com. Be clear and concise with the submission.

Good Luck!
Click to expand...

I have used this option several times and have a 100% success rate with it. Good advice DRC!
 
Should have 3 by the end of today as I know of one other that has also submitted this morning....

Thanks for the replies and good luck to all of you who are owed monies....
 
FYI, we submitted our complaint yesterday. It was the first time I have done that, I did not hear back from anyone there, is that the customary practice? Or should I resend?

Thanks!
 
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