XPO Logistics - Louisville

[jonny-chicken]

Any recent payment info on XPO Logistics?

I currently have 2 invoice nearing 90 days...

 

[tasuinam]

haven't done a load in a long time for them - always got paid on time.

 

[Lisa@GTinc]

We do a few shipments per month. Always paid between 30 and 45 days.

 

[jonny-chicken]

So, I was finally able to contact someone at XPO and they said I needed to provide an updated address...

Apparently they do not even look at the address printed on the invoice...

I provided the address update over a month ago, and still no cheque...

 

[Lisa@GTinc]

So, I was finally able to contact someone at XPO and they said I needed to provide an updated address...

Apparently they do not even look at the address printed on the invoice...

I provided the address update over a month ago, and still no cheque...

Did you send your updated address to carrierpayupdate@xpo.com? We updated ours recently as well. This is the email I received. Hope this helps!


Hello,





For address updates we will need a company letterhead/ or NOA with your MC# and address listed sent to carrierpayupdate@xpo.com









Thank You



Sarah Pearson

Freight Brokerage



XPOLogistics

13777 Ballantyne Corporate Place

Charlotte NC 28277 USA

O: +1 855-976-5623 x5223133



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[jonny-chicken]

Thanks Lisa,

Yes, that looks like what I got too when I inquired about where my payment was.

I sent it in as they requested and received a confirmation back.

So, I kind of thought I would receive my payment soon after that... But apparently they don't really think things through over there it seems...

When I inquired again as to where my payment was, I was told, oh, you have to send that request to another person...

 

[jonny-chicken]

They have my current address now, so I'm not sure what their excuse is now..

I have another invoice over 70 days... They will not return calls or emails for payment status.

 

[jonny-chicken]

So, they mailed it to my old address, again, even after we had gone through their process to update our address for the last invoice.

It has been difficult getting someone from their various email accounts to simply respond...

I finally heard back and a new cheque was re-issued...

Payment received in 84 days.