Add C.H. Robinson Toronto Office to my DNU list , not that we use them much. but 4 hour to load and 4.5 hrs to unload and the agent won't go to the customer to get the driver something. Hurry up and wait, then oh, and we have a pu time and delivery appt after the fact. Receiver opens at 8.30 but make sure the driver is there for 6am as they have someone coming in to unload early, not to mention the reciever has double booked his unloading door for 2 trucks at the same time. Then the receiver MSI Stone has 3 employees quite this week tells me its one of the better place to not go ever again.
C.H. Robinson - Waiting time and no pay.
- Thread starter bubba-one
- Start date
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I don't know that every agent at CH Robinson would do this. You sort of get to know the ones you can trust. I have to say that there was 1 time where I was told there was a 6am Friday delivery appt. When the driver got there, we found out the appt time was really 6pm Friday evening. This was through no fault of their own. They paid us 12 hours of waiting time and also paid us to come home empty as it was a Friday evening. No fighting with them at all to get this. So, I think to paint the whole company with this brush might be a little inaccurate. Having said that, often 1 miserable experience with a company is often enough to run away and never look back, I get that for sure. I wish they were more consistent as a company. You shouldn't have to take your chances like that. I can't blame you at all for walking away from them after that disasterous outcome.
Shakey
Site Supporter
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If you give them a number and they say no, no feelings hurt have a nice day. If you let them dictate the price and then complain about it while or after you've done the work, who's really at fault? I work with CHR quite a bit and have never had an issue with price, detention or overdue payments. Just sayin'.
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Just to clarify the freight is flatbed, that we moved, and this one was with Guen. The details are needed to keep the wheels moving. and when the details are left out to sell the load and then added to the confirmation after the fact, and then revise it 2 more times, well it seems they think they are driving my truck now, and it just spells for disaster. We've had our go around with Ryan in the past as well. And what really irks me is when the Toronto agent takes the freight from a fellow office in the USA, rips the Canadian Carrier on the exchange, and fails to include all the details as the load goes up the chain. Very poor business structure from my view point, but then if it's all about the money and not the service maybe it's a good one from their view point.
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My 2 cents - in case it helps. The issue here is with the shipper/receiver (I know them both well enough to say this), not the broker you are getting the freight from. To change apts randomly and then when it's impossible for you to arrive on time, oh - you're late and we'll load you when we feel like it without recourse is pretty challenging to work with I'd say.
I wouldn't use one instance of withholding accessorial charges as a DNU worthy penalty, then again the agreement between broker and importer is independent from the agreement with their carrier. If you are legitimately owed, they should cough it up regardless as to whether or not their customer chooses to pay.
Keep well,
Mike
I wouldn't use one instance of withholding accessorial charges as a DNU worthy penalty, then again the agreement between broker and importer is independent from the agreement with their carrier. If you are legitimately owed, they should cough it up regardless as to whether or not their customer chooses to pay.
Keep well,
Mike
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Good morning all, I must have missed this original post and I do apologize. My name is Greg Cross and I am the GM For Canadian Capacity (Van/Reefer and LTL). Thanks Shakey for the mention.
I am responsible for our Capacity teams in Toronto, Montreal, Vancouver, Edmonton and Calgary and I am located in our Toronto office (Vaughan). Note: I do not handle the flatbed side of our business, but I can get you in touch with Flatbed leadership that may assist with any issue, concern or opportunity that you may wish to discuss.
Should you require any assistance with Van, reefer or LTL, please do reach out. If you are looking for opportunities and would like to align with one of our reps, I would be happy to assist. my email address is greg.cross@chrobinson.com.
Thank you and all the best.
I am responsible for our Capacity teams in Toronto, Montreal, Vancouver, Edmonton and Calgary and I am located in our Toronto office (Vaughan). Note: I do not handle the flatbed side of our business, but I can get you in touch with Flatbed leadership that may assist with any issue, concern or opportunity that you may wish to discuss.
Should you require any assistance with Van, reefer or LTL, please do reach out. If you are looking for opportunities and would like to align with one of our reps, I would be happy to assist. my email address is greg.cross@chrobinson.com.
Thank you and all the best.
I could be wrong on this and if somebody could clearify this, it would be great!!!
I was informed that this booking trickery comes from the fact that their employees/agents have quotas for booking loads. If you don’t match your qotas you get in trouble somehow. I would assume some financial loss or worse. The omission of important information is intentional and deliberate to move the freight at the profit price. I am also assuming as I have learned that the hard way, other big brokers use similar pay structure.
The excuse after the fact always goes like this: “ Sorry but the customer didn’t inform us bla, bla, bla...”
My lesson was to triple check every confirmation and include as many “if” clauses as they can bear!
I was informed that this booking trickery comes from the fact that their employees/agents have quotas for booking loads. If you don’t match your qotas you get in trouble somehow. I would assume some financial loss or worse. The omission of important information is intentional and deliberate to move the freight at the profit price. I am also assuming as I have learned that the hard way, other big brokers use similar pay structure.
The excuse after the fact always goes like this: “ Sorry but the customer didn’t inform us bla, bla, bla...”
My lesson was to triple check every confirmation and include as many “if” clauses as they can bear!
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Big companies, whether they're brokers or shippers, carriers, or whatever, have absolutely no qualms about bending the little guy over. They do this because they're big and you're little and can't fight back.