Reasonable people to deal with. However when booking a load with Christian and advising them we are not able to cover until Monday, instead of rebooking the shipment with another carrier they decided to keep us on the run. Just for the sole purpose of making a $75 deduction from a $375 confirmation. The deduction came in a week after we delivered the shipment.
I then have Christian, who sounds like he is trying to raise your BP each time he replies, letting us know of the deduction. Tried speaking to Anthony who is apparently a Director of operations, and he did his best to do the same thing Christian was doing and that was to get us to say the wrong thing or respond as unprofessional as they sounded. We did not agree to those terms at all, and now I understand the game.
It doesnt matter how big or small the customer is, its the people behind the vicinity that make or break new relationships!
On my DNU