ONE For Freight !?

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DanielB

Member
Sep 14, 2015
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Have any of the brokers (or carriers that broker freight) noticed the decline in service from these guys lately?

They used to be fairly decent.

Our past three experiences have been terrible with these guys. Lat pick ups... late deliveries... mis-leading information... CSR's actually "hanging up" on our track / trace people (we DO NOT over trace).

Is it growing pains? Each experience seems to be worse than the last? Are they biting off more than they can chew?

I think that we're done and will put them on our DNU... Customers are just too difficult to keep these days with out putting an under achieving carrier on our freight.

Anyone else noticing this?
 
DanielB said:
Have any of the brokers (or carriers that broker freight) noticed the decline in service from these guys lately?

They used to be fairly decent.

Our past three experiences have been terrible with these guys. Lat pick ups... late deliveries... mis-leading information... CSR's actually "hanging up" on our track / trace people (we DO NOT over trace).

Is it growing pains? Each experience seems to be worse than the last? Are they biting off more than they can chew?

I think that we're done and will put them on our DNU... Customers are just too difficult to keep these days with out putting an under achieving carrier on our freight.

Anyone else noticing this?
Click to expand...
We noticed this decline after the acquisition of Peel Wellington. That happened a while back. Unfortunately, it seems when some companies go through an acquisition a part of it is finding synergies that will help reduce overall costs and some of those include putting the workload of two companies that had 8 dispatchers on to say 5 or 6. This obviously puts a strain on the the service and no matter what the cost savings, they can't sustain the same service levels they had in the past.
 
Is it just me or are fright brokers promising too much to there customers in these trying times. Volumes are all over the place. The laws of the land and laws of physics will only let the truck and driver move so fast. People need to breath a little, Life is too short. Daniel B let us know how the next carrier you share this same work with does for service? better or worse
 
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Hi all,

I can see already where this thread is headed....is it possible to stay on topic? Out of the 4 responses only 1 addresses the question posed.....
PR
 
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If people (both brokers and carriers) aren't already educating their clients about service times, HOS, EOBRs to come and that google maps is what a car can do not a truck then they are not doing their clients, themselves nor the industry justice. PR is right, lets stick to ONE.

I'd comment but I have a few similar sounding/spelling of companies. Perhaps the original poster would be so kind as to offer the legal business name and city they operate out of? it could ensure that future comments are directed towards the correct company.

Happy Friday,
Mike
 
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Hi Mike,

I believe DanielB is referring to Ontario New England which re-branded to One for Freight out of their new location in Milton, ON
PR
 
I remember having a similar issue about 15 months ago with them on some regular business I was doing. We used them as the carrier regularly using generally accepted service intervals and they just started failing -- either giving shipments back or not delivering on time. Too bad because for years they were pretty good.
 
We had the exact same issue. Been using them for years but service has gone down hill for the last 12-24months. They used to move regular lane for us ever week. Got to the point where they would pickup when the wanted and deliver when they wanted and it didn't matter what they said they would do when booking the freight. They never even called when they stopped getting it. Don't know if they don't realize it or didn't care. Sad.
PR
 
I work with Amanda she is fairly good with us for inbound, however I have noticed the service is not quite there as it used to be. I use them for my shipments that dont have a certain delivery time or date and they do just fine that way.
 
Has anyone taken into consideration that maybe they might be transitioning to electronic log books. That too will be affecting service in the future. The guys can't cheat their logs anymore. There is an adjustment period.
And Mike JR, I have already been told by someone on this site that the rules of trucking were not his problem... That his customer was the priority and that he didn't have time to waste explaining the rules. I just had to say no if the conditions displeased me...
 
The e-logs thing would mean moving towards increasing service interval ... and let's face it, it's not going to fly in this day and age, or moving to a model where the P&D activity is not done by the longhaul drivers. Actually, most LTL/partial carriers have operated that way for years.

With the contract type carrier that has offered what has been traditionally expedited type of service, they have to realize why people are moving freight with them. When the freight volume is 1-3 skids, it's not from a rate advantage perspective. When it's larger LTL, traditionally it has been even though a lot of said carriers have moved to a rate structure that shows they are targeting 5 skids or less per shipment.

So from a service standpoint, it's put up or shut up.
 
martinetav said:
...
And Mike JR, I have already been told by someone on this site that the rules of trucking were not his problem... That his customer was the priority and that he didn't have time to waste explaining the rules. I just had to say no if the conditions displeased me...
Click to expand...

Yikes! If any third party provider had a candid discussion with their insurance provider they would learn that asking a carrier to perform a service time that required them to break the law it extends liability onto them also. Dangerous way to do business.

Good for you for saying no when you as a carrier don't get a warm fuzzy feeling about a shipment.

Keep well,
Mike
 
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Waiting for them to pay me for carrier services. 74 days & counting.
 
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