PBS Freight Systems

K

KPtrans

Member
Mar 9, 2015
42
8
8
Toronto, ON
5
does anyone have any experience with this carrier recently? We have moved a handful of loads ad in the last 3 months they have been going downhill with service past!!! Driver eta is whatever your load time is, but he never shows up, they do not track anything they tell you they do, drivers go missing, phones were ignored emails ignored, horrible service, horrible dispatch. communication is poor. BUYER BEWARE, they should have been on our DNU list long time ago. !!
 
update to shipment: can't pick it up, driver something something something. the usual.
DO NOT USE!
better pay for someone better as lost this client, second time around screw up
 
I used to work with Bobby for a few years when he was with another company. At that company he was great service.

I only did one inbound load with him at PBS freight and I had no issues.
 
We've used him a few times. He's a good guy with decent equipment. However, he is a fairly young company and the challenge that young companies face is the owner is dispatcher, accounting, dock man, city driver etc. Bobby is pulled in many different directions and sometimes balls get dropped. On the other side of the coin... when you have a load that needs that little something extra these little guys just starting out and trying to gain a foot hold and build relationships can be extremely valuable to a broker.

Freight Brokers (experienced ones) recognize this.

Call takers just don't understand how hard it is to start a trucking company from the ground up.
 
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Thanks for the input, unfortunately ignoring the phone for 3 hours doesn't constitute a hurdle of running a small company. We started with 3 trucks 15 years ago so we know very well what the hurdles are when starting up. but the one thing that was for certain, someone could always talk to us, good bad or ugly we never escaped the truth, most of our clients are still with us 15 year later, we now run 60+ trucks.

We wish him all the best. Unfortunately ...... this doesn't work very well for future business with us.
 
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I recall dealing with Bobby a few times at his previous employer, and although we never had any major service issues, he was a hard guy to communicate with at times. I've reached out to him a few times since he opened PBS, but he's never had capacity to help when needed. Good guy, but KPtrans is absolutely correct.
 
We give people the benefit of the doubt for an order or two when onboarding them in case they are experiencing issues where their focus is drivers and trucks with inadequate support staff. There's been some small 'blips' but nothing like the 3 hours without an answer on the phone. I would suggest to speak to Bobby rather than Gerry if you are looking for answers.

We had a shipment together that delivered just this morning where the consignee made some changes after pickup and this carrier proved to be very accommodating. We appreciate that very much!

My two cents (sometimes worth three),
Mike
 
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KPtrans said:
yes its PBS Toronto.
update, driver arrives 5 hours late in GTA for his pickup.
Click to expand...
Maybe some receiver made him wait 6 hours to get unloaded... I'm glad for you KP that you have never in 15 years had an uncooperative receiver... That all traffic lights have worked in your favor, that the 401 was never backed up for miles because of an accident or, god forbid, maybe didn't hear your alarm clock and slept right through to apt. time...
 
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it might be just me, but I see the response below is irrelevant to the topic, the issue addressed with Carrier is lack of communication, or in essence avoiding communication (in plain English).
Things definetly will can and will continue to happen, so I don't believe the author is expecting anything unreasonable when hiring any carrier.
just sayin....
 
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Members - please avoid direct attacks on other peoples statements/opinions (especially when unwarranted). They have theirs, you have yours.

Thank you.
Mike
 
Hey.

KPTrans please message me concerning this load I am very interested and looking to see what happened with our service and where we could improve.
 
Communication is key but sometimes you just can't help it. I try to keep on top of my clients but there are always hiccups, issues, etc.

Just do your best and the majority will be happy with you!
 
PBS ... same company....same story....we booked a truckload, 2 pu 1 drop 24 hours ago...1 hour late for first pickup, the dispatcher gave us a story, whatever...it changed with each call...communication is the problem. You're in Toronto and you got a 1 pm pick up in K-W...if you're not doing the damned job you should have known by 10 am so do the right thing, make the call.....you're a dispatcher ? Then dispatch !!! ....if all you are is a clerk don't make commitments you don't have the wherewithall to keep.
 
Well unfortunately I am getting zero answers from them. I don't know why it's so hard to get a simple answer or if you're too busy then give the OO's # you gave the load to and we'll get the info directly.

If your customer can't reach you how does a driver with a problem let you know?
 
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