US brokers requiring Drivers information

truck05

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Feb 2, 2009
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Lincoln, ON
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I am trying to figure out where other carriers draw the line on giving US brokers our drivers information ie. Name, cell phone #. As a rule we refuse to give out drivers cell #'s to brokers, unless it is one we have a good relationship with and know they won't harass the driver every hour checking on progress. They are our trucks, we dispatch them and pay them, therefore they communicate with us and it is our responsibility to make sure they are doing the job required of them.

But, it seems this is getting out of hand, this week one broker actually wanted to call the driver to give him a quick interview before she would give out any information on the load. Has anyone else run into this? And is who is letting brokers have this much control over their drivers?
 
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We give first name only, unit number, trailer number and that's it. We NEVER give out cell phone numbers, last names, or anything else. If a broker wants to interview drivers before giving the load details then they need to open a trucking company, buy some trucks and hire their own drivers.
If you hire a contractor to do renovations on your house do you interview the crew who will be performing the actual work? NO! You can make sure that the contractor has done his/her due diligence regarding criminal background and reference checks on their employees but that is as far as it should go. Same with brokers and carriers.
 
In light of the latest huge court cases involving big US players, ya, let them have it. Just remind them of their responsibility as well.

One more thing.. If you are the cellphone subscriber - that is one thing.. If not - that's another..Privacy...
 
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First name, truck number, trailer number; that's all we require to move forward and that's simply to match up with who shows up and also to make sure their is actually a driver/truck/trailer assigned to our load.

As for asking for a cell number I could see that happening with a very special load or some high valued cargo, but on every day loads, not a common practice.
 
Every time I come across that I let the broker know that it is against that law in Canada to provide any personal information about a driver but I can have them call their dispatch. That usually works and then I tell the driver to call from a pay phone if there is one around so they can't get his number. Some drivers don't mind but I still won't give it out. If you want to know where the driver is call during business hours. If you are going to call at 11:00 pm then just give me the customer's home number and I will call him myself to let him know what's up!
 
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Not to mention that providing this information to anyone is a complete violation of everyone's CTPAT processes if you are certified. Further to this, who wants some tracer tipping off their friends how and where to find a load of product?

When you make the payments on the equipment, you can have the unit numbers. When you pay the driver, you can have his name and cell phone number. Other than that, deal with professional carriers and you will discover that you don't need the rest.
 
We just had something similar with LineHaul out of Montana, looking to interview the driver. Lots of luck to them getting things moved. Not sure but I do believe they are owne by Bitterroot trucking. Edna there is a piece of work.
 
And when they forget to take the information out on the next load and they call your driver at midnight for a check call that he/she isn't even doing this time around. No, we never give our driver's cell numbers. We don't even have our drivers call for the dispatch. If I'm the one going to get yelled at in the case there is a mess up, then it will be me who screw up. Not a miss-communication between a french Canadian driver and an American with a twang
 
We give the number of our after hours cell phone - there is no voicemail on it so it rings until they hang up. Usually the broker will call it and a dispatcher will answer the phone and respond to their questions. Who do you drive for, is it a company truck or owner operator, what is the name on the truck, what is the truck/trailer number, how many hours do you have, have you been told where you're going? If they call after hours and we recognize the number we don't answer.
On one hand, its understandable why they want to do this - they want to avoid double brokering of the loads and I'm sure they have been burned many times before with rogue drivers.
 
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I NEVER want a driver cell phone. It implies I know how to dispatch drivers, never mind the liability implications...

I do want a number for an intelligent, responsive dispatcher who checks on their driver daily (or is updated by their drivers daily) and has an idea about North American geography, distances, hours of service, time zones (the same things I expect our dispatchers to know or learn darn quickly). This midnight, 3 AM check calling stuff makes no sense to me, why not do a check call (if on the weekend) sometime mid afternoon? Higher probability the driver will have checked in with their employer and you'll get a quick, accurate answer rather than making them call the driver (or not call the driver).

The shipper and consignee need to know the name of the company we've contracted and I prefer if they've checked the truck for the correct company name before loading/unloading. They do not need to know the driver first born's middle name. No interview required. If a broker believes they should interview a driver before tendering a load, shouldn't a carriers dispatch team be able to interview the shipper and consignee? There are important things to consider. Hours of operation, likelihood of spending hours to be loaded/unloaded, is there a lumper required, do they take cash only, is it in an area where driver safety is an issue, is the driver allowed to have an animal in the cab on the premises, etc...

Everyone should focus on their piece of the puzzle and if everyone does their part 100%, no cut corners, shipments move just fine.

Keep well,
Mike
 
We give the number of our after hours cell phone - there is no voicemail on it so it rings until they hang up. Usually the broker will call it and a dispatcher will answer the phone and respond to their questions. Who do you drive for, is it a company truck or owner operator, what is the name on the truck, what is the truck/trailer number, how many hours do you have, have you been told where you're going? If they call after hours and we recognize the number we don't answer.
On one hand, its understandable why they want to do this - they want to avoid double brokering of the loads and I'm sure they have been burned many times before with rogue drivers.

I was thinking the same. It's more important if you don't know who you're dealing with. It's actually old school truck brokering.
 
Fortunately for the old school there were few cell phones. It's pretty hard to harass a driver at 2am when you need to find out which pay phone he is closest to!
 
I've requested a driver's number when I have loads picking up on a Saturday or something outside typical office hours, especially when it's from a company I have not done a lot with. I've had more than one occasion of being told one thing by the dispatcher (if they answer at all) and then the truth from the driver.
On the other hand when it's requested of me for one of my drivers, I tell them that we have GPS tracking and messaging so all communication must be done through us. With the strict hands free laws and the safety concerns, we don't want our drivers reaching for a phone unless it's an emergency. This usually satisfies just about everyone.
 
Double brokering can be avoided by simply making sure the shipper is provided the carrier's name and US DOT number at time of pickup. Both pieces of information must be displayed on the power unit and must be clearly visible from a distance of 50 feet. If the information that I provide to the shipper does not match the truck coming in for pickup, the truck is turned away...simple as that.

Some shippers require driver info for security reasons: they need to know who visited their premises, for how long they were there, and the purpose of their visit. Usually these shippers simply ask the driver for his/her name and next of kin phone number, make sure they understand the safety rules and away they go. That way if something happens they're ahead of the game with more than "some guy fell off his load and cracked his head open". At least now they have a name and some contact info...heaven forbid something bad happens family and employer can be notified right away along with first responders.
 
After reading this article we may all have to change the way we business:

Broker are you a Statutory Employer of you Contractor's Driver ?

Recently, the South Carolina Supreme Court addressed a workers' compensation claim by an expedited delivery service driver against a broker who was fatally injured while returning from a brokered load. Collins v. Seko Charlotte (Op. No. 27519, Apr. 29, 2015). "Driver", a direct employee of the carrier, was dispatched by the carrier to take an "express hot delivery" from South Carolina and deliver it on an expedited basis to Wisconsin. The delivery was under an unwritten contract between carrier and broker, even though the broker also had its own operating authority and employed drivers for local loads. The broker paid the carrier for mileage one way; however, the carrier included the cost of the return trip in the mileage rate it charged broker.

After the load was delivered in Wisconsin, Driver was returning to South Carolina when he was involved in an accident and killed. Driver's estate made a claim under the South Carolina Worker's Compensation Act ("Act") against both the motor carrier and the broker. The motor carrier did not carry workers' compensation insurance, causing Driver's estate to make a "statutory employee" argument as to the liability of the broker.

Noting that the concept of statutory employment provides an exception to the general rule that coverage under the Act requires the existence of an employer-employee relationship, the parties admitted that Driver was not a direct employee of the broker. The statutory employee argument is made mostly in the construction industry where an employee of an uninsured subcontractor makes a statutory employee claim against the general contractor. The Court applied the South Carolina test for statutory employees:

  1. The activity of the subcontractor is an important part of the owner's trade or business;
  2. The activity performed by the subcontractor is a necessary, essential, and integral part of the owner's business; or
  3. The identical activity performed by the subcontractor has been performed by employees of the owner.
Voss v. Ramco, Inc., 325 S.C. 560, 482 S.E.2d 582 (Ct. App. 1997)(emphasis supplied). Only one part of the test needs to be satisfied to find statutory employment and the courts have rather liberally applied the test in order to broadly find inclusion under the Act.

Surprisingly, the broker admitted that Driver was a statutory employee on the trip to Wisconsin. Thus, the primary issue addressed by the court was whether Driver's status ever changed. The broker argued that the contract terminated once the delivery was made in Wisconsin, which would certainly seem to be a meritorious position. However, the Court pointed out that "the contract only provides the necessary foundation for the creation of the statutory employee relationship" and "once the statutory employee status attaches, the extent of the status is determined by the nature of the work contracted to be performed."

The Court examined the nature of the load and noted that it was reasonable to conclude there would be no freight on the return trip. Additionally, the broker conceded each of the three possible Voss factors:

  1. It is in the cargo delivery business;
  2. Interstate deliveries are a necessary and integral part of its business; and
  3. Its drivers make similar deliveries as Driver did (although limited to trips within 100 miles of dispatch).
The broker's attempt to draw distinction between short haul deliveries and longer trips was unavailing and the Court found that the work "fits squarely within the requirements of Voss." The Court goes on to say that the broker covers its drivers on their return trips and therefore Driver would be entitled to the same treatment as the broker's direct employees. The Court did not distinguish between the broker's role as a broker versus its role as a carrier.

This is a disturbing case for entities hiring motor carriers. The case raises a few issues:

  1. This case emphasizes the importance of making sure that any hired carrier has worker's compensation insurance. In this case, it appears that the carrier did not have enough employees to be required to have worker's compensation, or perhaps the carrier utilized independent contractors.
  2. This case creates more problems for the "fleet driver." A fleet driver is an individual who drives a truck owned by an independent contractor that leases one or more vehicles to a motor carrier. This fleet driver will normally be an employee of someone, and if the fleet owner does not have worker's compensation, that could create additional difficulties for the entity hiring the motor carrier.
  3. A company hiring a motor carrier (broker or shipper) should not pay compensation for the return trip. Even if it pays a premium for the delivery, the carrier should be free to, and encouraged to, find a backhaul.
  4. If the broker were established as a stand-alone entity performing only brokerage services, then it would not have met at least one part of the Voss test in that it would not have employees performing similar functions to those of Driver.
 
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