looking for advice

[Salma]

I am having trouble getting a revised load confirmation from my customer. Delivery was last week but still waiting for the load sheet. The extra charges have already been approved so that is not part of the issue.
After numerous phone calls and emails all I get for answers are "it's on my to-do list....", "I'll do it before I go home", "it will get done when I get a chance", etc...... the basic runaround to say the least.

I thought of driving to their office but they are too far away to do that.

Any suggestions? I am interested to hear from others who have encountered this problem.

If a simple load confirmation is causing this much hassle, I can't even imagine what's going to happen when it's time for them to pay our bill!

Please help.....

 

[AccountsReceivable@DRC]

Salma,

Hold the POD - they will get it when you get your revised confirmation. Say it is "company policy" - you can't release any documents until yours are updated in your system.

Hopefully their customer will be one that requires a POD for payment to them - and that should be the end of it....

 

[Salma]

Salma,

Hold the POD - they will get it when you get your revised confirmation. Say it is "company policy" - you can't release any documents until yours are updated in your system.

Hopefully their customer will be one that requires a POD for payment to them - and that should be the end of it....

They don't have the original POD but they do have a copy already.....any other thoughts?
I think I will use this strategy from now on, though. Thanks for a great suggestion!

 

[MikeJr]

Salma,

There's only 2 reasons that I'd ever delay a revised confirmation to a carrier:
1. I'm really busy but it's coming and I tell them verbally to just bill me - go ahead and bill it, the docs will match in the end. I'm not going to lie about something like this, nothing to gain.

2. The order is a cluster%^&* and I'm trying to look at the big picture. What is (if any) the impact on the shipper, the carrier, the consignee, etc.. There are charges going in all 5 directions. What is the best solution for all parties? How do I present the info to all parties while maintaining all of the relationships and doing what is ethical for everyone?

Bottom line, ask them to level with you, are they just busy (bill it out), or is there some other reason for the delay.

Keep well,
Mike

 

[Salma]

Thanks Mike - you sound like an honest businessman who keeps his word. People like you are a rare breed!
Even though I have been told the charges are approved, my gut tells me something else is going on.
I'll give it a try one last time. Thanks again for the advice!

Salma,

There's only 2 reasons that I'd ever delay a revised confirmation to a carrier:
1. I'm really busy but it's coming and I tell them verbally to just bill me - go ahead and bill it, the docs will match in the end. I'm not going to lie about something like this, nothing to gain.

2. The order is a cluster%^&* and I'm trying to look at the big picture. What is (if any) the impact on the shipper, the carrier, the consignee, etc.. There are charges going in all 5 directions. What is the best solution for all parties? How do I present the info to all parties while maintaining all of the relationships and doing what is ethical for everyone?

Bottom line, ask them to level with you, are they just busy (bill it out), or is there some other reason for the delay.

Keep well,
Mike

 

[lowmiler88]

I would go ahead and bill them and when they call to say that you did not send in the Carrier Confirmation then say so and so has not sent it to you. You have to get the clock ticking with the invoice otherwise you are just adding days before you can do any legal maneuvers should it ever come to that.

 

[Salma]

Thanks lowmiler - you are very right. I have put in one final request. Let's hope for the best!

I would go ahead and bill them and when they call to say that you did not send in the Carrier Confirmation then say so and so has not sent it to you. You have to get the clock ticking with the invoice otherwise you are just adding days before you can do any legal maneuvers should it ever come to that.

 

[Salma]

Thanks to all for the suggestions and advice. My final request was successful so all is good again!