Short-Paid

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ranger_dispatch

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Need some advise, as to how to go about his situation.

We hauled a shipment for a broker/carrier first week of January from MN to ON. The truck was booked as a full load. The driver was sitting there all day, since the freight wasn't ready and we had to only settle for additional $100 for this delay.

The load was finally ready around 6 pm, and we were advised by the driver that it was only 1 pallet. So we took the freight and delivered it on time as required.

Our only mistake is that we forgot to mention this the next morning.

Now, yesterday I get a call from the broker, which is month and a half since the shipment was delivered that since it was only 1 pallet they can only pay us the LTL rate, and not the full load rate that was booked.

We're being screwed out of $1500 for this. They should have received information from their client as to what was being shipped on the same day or the next.

I need to know what we can do at this point? Thanks for everyone's help.
 
You would think that a one pallet truck load would trigger a call to the broker. Mind you we have hauled one pallet loads before but you normally know ahead of time the reason for.
Sounds like the either the broker or the shipper screwed up and expect you to pay for it.
You have a confirmation for a load with no mention of number of skids so you are legally entitled to full payment but I think it's going to be a struggle.
Good luck!
 
My opinion is that if the full truck was booked, the full truck should be paid for. The shipper and receiver should be communicating amongst themselves about how much freight is being shipped. I have had the same situation happen to me and I will mention Trans-frt McNamara gave me the load. They paid for the full truck load and only 1 small box ended up being shipped. No questions asked. It is not the truck's problem, I feel. But I guess that if a broker digs his/her heels in the sand and sides with the customer, you might have a tough time getting paid!
 
I used the same argument with them, but they refused to listen to reason. Also I don't think that their customer has only problem. Their accounting dept was getting ready to pay our invoice and saw the BOL with only 1 pallet.

I'm assuming here that they've already billed their customer for the full amount, and just want to short-pay us.
 
That is a tough one because there are communication failures on both ends. I think you are entilted to the Full Load rate because that was what was booked and that is what service was provided...HOWEVER....for future moves, I would make sure dispatch and/or Drivers let you know when such a difference occurs. If you had of let the broker know what was going one BEFORE the driver left you would have saved yourself the headache now. I have had this happen before, but what the issue was was that there were multipl PO's for the truck load. The shipper only loaded the one PO because they didn't realize there were more PO's for the same customer. Made the call before the driver left and low and behold....there was the rest of the freight! Live and learn is all I can advise!
 
ranger_dispatch said:
We're being screwed out of $1500 for this. They should have received information from their client as to what was being shipped on the same day or the next.
Click to expand...

ranger-dispatch,

Your driver should have called this information in regarding the change in load size - that is a big difference. But none the less - the broker is in the wrong here in not knowing exactly what their customer's requirements were.

You likely won't get the full amount on the confirmation but at the very least the wait time should be compensated. If you get any issue from the broker - get the shipper involved right away - don't delay it - especially if the original invoice billed is overdue.

Good Luck - hope it works out with an amicable revised agreement.
 
I think the broker should pay the entire amount as long as you serviced the skid as a full load.
That being said the broker should have been informed immediately of the shortage.
my 2 cents...
 
A load of hogwash!!

All parties knew what was going on here.

Your truck waited 6 hours for a full load, in the end it took the shipper 6 hours to produce enough for 1 skid!!!

Does anybody really believe that the shipper did not let the consignee know that he could only put one skid together?
One of these two parties was ultimately paying the freight charges.

How is it possible that the freight broker did not know what was going on. Did he not Ok the 6 hours waiting time? Did the broker not think of asking you if the truck was full?

When a party orders a truckload and after 3/4 of a working day waiting the truck is finally loaded , that is the full load!!!
 
If your confirmation says you are being paid for a full load, start the legal process naming all 3 parties. And hold tight to your convictions especially if this is a one time thing. If this is a long established account of yours then, your call on how you want to handle it.

I agree that your driver dropped the ball when loading but, again, if the broker booked the whole truck, qu'est cera, cera...

Just my 2 cents
 
Who was the broker/carrier? Perhaps they have the reputation of doing this. Did you call the shipper/receiver and question what they were billed?

Sandy
 
ranger_dispatch said:
Need some advise, as to how to go about his situation.

We hauled a shipment for a broker/carrier first week of January from MN to ON. The truck was booked as a full load. The driver was sitting there all day, since the freight wasn't ready and we had to only settle for additional $100 for this delay.

The load was finally ready around 6 pm, and we were advised by the driver that it was only 1 pallet. So we took the freight and delivered it on time as required.

Our only mistake is that we forgot to mention this the next morning.

Now, yesterday I get a call from the broker, which is month and a half since the shipment was delivered that since it was only 1 pallet they can only pay us the LTL rate, and not the full load rate that was booked.

We're being screwed out of $1500 for this. They should have received information from their client as to what was being shipped on the same day or the next.

I need to know what we can do at this point? Thanks for everyone's help.
Click to expand...

Oooh, this sounds really familiar. I say that if a carrier is booked as a truckload at the time, that's the end of the story and whatever was agreed to then is the contract. I know companies that pull crap like this. Stick to your guns and keep telling them that they bought the truck and even for service reasons, if they asked you to deliver faster than what LTL takes from MN, it's still a truckload rate. Call it expedite. The agreement was irrespective of whether it was 1 or 26 skids. Hopefully they used a term that implies it was exclusive use and no indication of LTL. Point final.
 
Did the shipper seal the trailer? Sealing is a good indication of either a truckload OR an exclusive use shipment regardless of space used.Did the driver seal the trailer and have the shipper acknowledge the seal number?

Why does it become the driver's/carrier's responsability to inform everyone what's going on? I know we all do it BUT it's the frickin' brokers customer, they're supposed to be in contact with them and know what's going on!
 
Thanks for everyone's support on this. The broker on this is Netwide Freight., out of Markham.

The confirmation says 60 pcs and weight 27000 lbs, RUSH.

Also was supposed to be ready at 9 am, but after waiting whole day, he was loaded around 6 pm, which was after our office hours so we couldn't call the broker right away.

The driver did his job perfectly by informing us of change in freight, and asking the shipper twice about more freight, but since the pickup number matched and the consignee information was correct, we assumed the broker was probably aware of this as well, since they would hopefully called their client a few times during the day to get our truck out of there?
 
I believe Netwide is past of the whole Trans-Ontaio/Q-Trans thing they got going on over there.
 
PackRat said:
Shifty how? Did they say?
Click to expand...

One guy I worked with found the people there difficult to work with
and I think that translates into how they treat others in business too.

Another old co-worker went for an interview at Netwide and he said management was dishonest with an offer. They had originally said one salary and then changed it to something way different, mentioning that they weren't speaking in English right in front of the guy when this discussion was taking place. So it seems they are highly changeable
and lacking some ethics there, if not courtesy.

On a side note, if someone writes "RUSH", that implies truckload in my mind - load and go, expedite, hot freight does not wait, etc.
 
I met with all of the executive at Netwide/TransOntario a couple of weeks back... For the record they run a pretty amazing operation and have provided consistent service...

I believe that if they put themselves in your shoes (a quality carrier that was following instructions) who took a TL booking and provided TL service they will do the ethical thing.

Talk to Simon Kawli.

As they run both a carrier/broker operation they certainly can understand what it feels like to be in your shoes.

I hope the confirmation was clear and if it is I hope they do the right thing...

Good luck!

Keep well,

Mike
 
As a carrier I can sympathize with your situation. But the bottom line is you ran with one skid when it was supposed to be a full load and didn't call anyone to advise. If you were supposed to pick up one skid and you got a full load instead would you just run with it and deliver? I don't think so....
 
Bull958

As a carrier,

There is no bottom line here, there are simply facts:

1) Carriers is contracted to pick up a full truckload @ 27000lbs.
2) Shipper is having difficulty finding freight, broker is made aware of the situation and advised that there will be waiting time.
3) Waiting time is approved
4) After 6 hour wait which represents 3/4 of a working day, the truck is loaded with one skid and given paperwork to proceed.
5) Freight is delivered.

Other important considerations.

1) Where was the communication between the freight broker and his customer???? The broker should have made it his business to be informed !!!!
2) What was the carrier supposed to do to fill the truck when he spent a minimum of 6 hours of an 8 hour window of opportunity waiting for one skid.
3) Where was this miraculously convenient additional freight that should fill the carriers truck to appear from?

To all members of this business,

It really is time to wake up, everyone is trying to blame this driver for not having informed ONLY GOD KNOWS WHO, of the fact that there was only one skid.

The mistake here comes from way up the supply chain. If the freight was not ready, why was the truck dispatched.

What should be discussed, is awarding the driver a bonus for having braved through this mess. Everyone at that shipper knew what was going on and no one had the decency of giving that driver the right time of day.
That driver was lied to and misled ALL DAY. Now it would be convenient to blame him!!!

I see this crap more and more each day, it's time that we pull our heads out of the sand and stand up to our values and denounce this as the unacceptable behaviour that it is.


Lets all get real!
 
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