Property Damage

Nawk said:
Every time one of them hits something the story begins with "I thought..."
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I know a guy that had trucks years ago and when he heard "I thought" John's responce always was "Don't think, you're not very good at it and that is apparent given the predicament you are in". :D :D
 
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ralph the trucker.....thanks for the laugh....Happy Friday! Im going to steal that phrase for my next encounter.....
 
We were moving freight for them last year. The bill is still outstanding just over 2,000.00. We keep trying to get a hold of them, for payment, but it always goes to a voice mail, which they never return calls. There accounting department for some reason doesn't answer a phone...
 
We just received a payment from them - contact at By Express I dealt with was Kevin - try sending him an email - accounting@byexpress.com.

When I did leave a voicemail for him - he returned the call.

The invoice was nearly 4 months old - they definitely are having problems....
 
Thanks, I wonder if its the amount... They still aren't returning calls.. Even the emails.... All I want is a call....
 
We have a similar situation right now with a carrier that did a load for us. He damaged some of the receivers property and has been saying that "he will look after it" and hasn't. It has been about a month and a half. Now the customer wants to deduct the cost of the damages from us (as I can understand) because the guy that hauled the load for us hasn't dealt with the matter. The damaged were acknowledged by all parties. I have been very patience with this carrier but it has come time that I have told him to "shit or get off the pot". He is now threatening me with court if I don't pay him the full amount of his invoice, as I have advised him that customer is going to take the cost of the damages out of my end and we will deduct from him.
Fun and games...

Sandy
 
Sandy, have your client deduct the portion for the damages and simply write a letter with intend to deduct this same amount from the carriers invoice. Since all parties are privey to the situation that occured, then the carrier is not in for a surprise but a reality check!. Keep your back up on file. I'm sure the carrier if they have any integrity will accept this.
 
Damages

Did the two parties exchange information? I.E the shipper/receiver and the driver working for the Carrier.

If not , and the driver left the scene without cooperating, the act can be viewed as a hit and run.
This will lead to HUGE - HUGE problems for the carrier.

It is a can of worms I would do my out most not to open.
 
Depending on the value of the property damage I've learnt from the experience that began this thread (but now has been rectified) that a shipper contacting their property insurance provider is the BEST way to begin a proper investigation. Offer them the carriers insurance policy information and they can likely fight for subrogation payment from the carriers insurrer.

I'm not sure where the deductible then falls and of course if premiums of the shipper are then affected.

Good luck, I do hope it turns out well. Like other have stated, if it's a carrier that cares and has any integrtiy they will do the ethical thing.

Keep well,

Mike
 
alx said:
Did the two parties exchange information? I.E the shipper/receiver and the driver working for the Carrier.

If not , and the driver left the scene without cooperating, the act can be viewed as a hit and run.
This will lead to HUGE - HUGE problems for the carrier.

It is a can of worms I would do my out most not to open.
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Thanks ALX. Info was exchanged at the time but now the carrier is saying that he wants to go back (to AB) and demonstrate to the customer how he doesn't think he could have done the damage. There is a witness and there are photos. Now, a month and a half later...you feel you need to "demonstrate" the incident? This is why I don't want it to drag out.
GRRRR...some people kids!!!

Sandy
 
MikeJr said:
Depending on the value of the property damage I've learnt from the experience that began this thread (but now has been rectified) that a shipper contacting their property insurance provider is the BEST way to begin a proper investigation. Offer them the carriers insurance policy information and they can likely fight for subrogation payment from the carriers insurrer.

I'm not sure where the deductible then falls and of course if premiums of the shipper are then affected.

Good luck, I do hope it turns out well. Like other have stated, if it's a carrier that cares and has any integrtiy they will do the ethical thing.

Keep well,

Mike
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Hey Mike,
I was totally using your situation as a "case study"! Because of your posting on here and keeping updates, it has helped us out. Though you probably didn't know you were helping...Thanks for the help!

I have contacted the insurance co. (wow what a coincidence...we have the same ins. company) and they have an issue with him not reporting it within 24hrs. It is only $1300. We will likely end up paying it and deducting from him, and let him take us to court if he feels the need.

Sandy
 
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FR8CHICK said:
Hey Mike,
I was totally using your situation as a "case study"! Because of your posting on here and keeping updates, it has helped us out. Though you probably didn't know you were helping...Thanks for the help!

I have contacted the insurance co. (wow what a coincidence...we have the same ins. company) and they have an issue with him not reporting it within 24hrs. It is only $1300. We will likely end up paying it and deducting from him, and let him take us to court if he feels the need.

Sandy
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My wife (who works in insurance wholesale) says that since the carrier's insurance is involved, you SHOULD NOT PAY the customer because it's not YOUR insurance that is involved, it's the carrier's. You also shouldn't admit ANY responsability simply because none of your equipment did the damage. The carrier not reporting to his insurance within 24 hours is a big no-no. He will likely have to foot the bill, because as per his contract he HAS to report, and the insurance may not honor the contract since he didn't follow the terms.

That being said, I totally acknowledge the fact that you want to preserve the relation with the customer.....Good luck fr8chick!!
 
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Well I have been informed the check is in the mail... Waiting and waiting...
Don't use ByExpress.... The best dispatcher they ever had Paul, left... They won't honour 1 invoice...
Don't get mis-lead by them
 
Check cleared!! DON'T USE BYEXPRESS!! THEY ARE FULL OF CON-ARTISTS.. They will will say what ever you want to hear.
 
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We have not logged into this site for quite a while due to the fact we cannot get into our original account. Password may have been changed by a former disgruntled employee who had access. I will be contacting admin to have that account deactivated.

In regards to the situation with MikeJr, I apologize for the extreme delay in taking care of that situation. I do know the dispatcher that was involved and the driver that was involved. Fortunately neither are with the company anymore. The dispatcher Jason who MikeJr was talking to at first, did push this under the rug for a while. We have restructured our dispatch on our asset side.

To the posts from "thecourier", Paul is no longer with Byexpress also for many reasons, none are very flattering towards him. He caused many problems with brokers and pushed everything under the rug and would hide things from management. I would also like to know what company you are speaking on behalf "thecourier". Paul was never a dispatcher for our third party logistics side. He dealt strictly with our asset side, and very few interactions with carriers. Only clients and brokers. I have some suspicions since you have only 7 posts and all are directed towards Byexpress.
 
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BYEXPRESS said:
In regards to the situation with MikeJr, I apologize for the extreme delay in taking care of that situation. I do know the dispatcher that was involved and the driver that was involved. Fortunately neither are with the company anymore. The dispatcher Jason who MikeJr was talking to at first, did push this under the rug for a while. We have restructured our dispatch on our asset side.
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Tam, I'm happy to hear that you are restructuring and removing the employees that do not understand what customer service is and those that do not represent the company with the integrity.

That being said, my AR dept notifies me that we have not received the $302.28 CAD from a few months ago that will close this claim file...

Please let me know if you need anything at all (you have all the invoices, trips and documentation that I've sent over). I look forward to closing this one.

When speaking with you directly, I did note that you take a different level of professionalism than that of your junior employees (those now gone). All the best to you sir.

Keep well,

Mike
 
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