Thanks everyone for the info. Guess my situation is a one off or the start of something not to good. Gave them a partial load last Wednesday to load on Friday truck was late unloading and missed pick up. They were going to load it Monday and truck delayed again. They finally got a truck there Yesterday and because it was 2 small machines (bobcats) which they knew when given the load the driver left with out the load said he didn't want to drive them on the trailer. I got no phone calls about this and trying to track it this morning they finally admitted it was not picked up. I now have one psssssssssssssd customer.