Stay Away from TOTAL LOGISTICS CONTROL !!!

[onmetro550]

yes,they are paying, but if you have even a minor issue with them ,they will stop paying you and hold all your old invoices that are not related to the issue.
Be careful and good luck

When they do this they are the worse of the bottom, if your company holds proper insurance and TLC accepted when the agreement was put in place they don't have any right to hold others invoices non related to that particular load at least it was agreed in the agreement, in their case they are just been what they always were, very cheap, arrogants and over reaching.

 

[onmetro550]

There is too little information to comment on the specifics of your issue with Total Logistics or Sofina Foods.

Apart from rollovers where there is a total loss and fault is easily identified, my experience with carriers and cargo claims is dismal, we tell them to alert their insurance company immediately and get an adjuster assigned. This usually does not happen and I send in my own adjuster at my cost. Carriers are slow to react, don't provide the necessary docs and the most I can get out of them is "no claim not my fault brother"

Without cooperation from the carrier, I would not hesitate to hold all monies owing equal to the amount of the claim and I will always hold the deductible until the claim is resolved. Go ahead and sue, at least this gets professionals involved.

O please tell us the name of your company so we know we don't call you ever. Not trying to offend you but definitely I don't like what I read in your post, and this is coming from a company with only one claim in 25 years.

 

[onmetro550]

Total Logistics Control needs to pay to the carrier all invoices which are not related to the trip with the claim ,this is illegal to hold money for the service was povided before.
All cargo claims need to be proceed through the insurance and holding the other funds are illegal action that harmfull to the business and leading to overwhelming dept and bankruptcy. All carriers are paying for insurance to have them to pay for claims ,no one can hold money for the services provided like Total Logistics,this is nonsense.
We strongly advise to issue payment for our old invoices immediately and deal with our insurance broker for resolution.

Finally someone with a lot of good sense, of course TLC doesn't know anything about that.

 

[TMLJ13]

I know Im late to this party, and, I have no skin in the game here, BUT, its my long understanding that a freight bill must be paid in full in order to submit a claim for damage/loss to a carriers Insurance company against it. As I was once told, no payment on "services rendered" means the "shipment never happened". If payment of the invoice is an issue of sorts, it can become part of the claim for reimbursement.

At a minimum, holding funds not related to the shipment in question, is illegal.

 

[Gr8Loads]

I know Im late to this party, and, I have no skin in the game here, BUT, its my long understanding that a freight bill must be paid in full in order to submit a claim for damage/loss to a carriers Insurance company against it. As I was once told, no payment on "services rendered" means the "shipment never happened". If payment of the invoice is an issue of sorts, it can become part of the claim for reimbursement.

At a minimum, holding funds not related to the shipment in question, is illegal.

Double standards as usual. I bet you if Owner takes a load from TLC and demands his money right away - many will call it "Hostage" like situation. BUT when a 30 + years old broker holds unrelated funds to a claim... Crickets

 

[TMLJ13]

Double standards as usual. I bet you if Owner takes a load from TLC and demands his money right away - many will call it "Hostage" like situation. BUT when a 30 + years old broker holds unrelated funds to a claim... Crickets

If the agreement on the load was to pay in N30 from invoice (for exmple), it is a Hostage situation.

 

[loaders]

A freight claim must be thoroughly investigated regardless if the freight bill has been paid. A freight claim is not considered settled until the freight bill is paid. This is a common misconception that many carriers have. As a carrier, you are legally obligated to accept the notice of intent to claim and then proceed to investigate. Payment of the freight bill has no bearing whatsoever on that legal obligation. It is situations like this that expose the serious lack of knowledge some carriers have regarding proper freight claim procedure. Think of it this way, if you are notified of a freight claim, you are guilty and responsible until you can prove that the damage was not caused by your negligence. By the way, sticking your head in the sand is not a proper defence.

 

[TMLJ13]

A freight claim must be thoroughly investigated regardless if the freight bill has been paid. A freight claim is not considered settled until the freight bill is paid. This is a common misconception that many carriers have. As a carrier, you are legally obligated to accept the notice of intent to claim and then proceed to investigate. Payment of the freight bill has no bearing whatsoever on that legal obligation. It is situations like this that expose the serious lack of knowledge some carriers have regarding proper freight claim procedure. Think of it this way, if you are notified of a freight claim, you are guilty and responsible until you can prove that the damage was not caused by your negligence. By the way, sticking your head in the sand is not a proper defence.

My wording was definitely bad. Notice of intent, submission and investigation without payment yes. Settlement of claim without payment of freight bill, no.

 

[owner]

Please be advised that Total Logistics Control has been in business for 30+ years as a load broker. Our payment history to carriers is well documented. We are not going to get into details in an open forum about a dispute regarding one issue other than to say we have an outstanding claim that is still under review and requires resolution with the carrier concerned. This will be our only statement on this matter. - Total logistics Control

 

[owner]

Please be advised also that for the claim resolution Total Logistics needs to work with insurance agent by answering the phones/emails and submitting all necessary documentation upon insurance request.
We have a report that Total logistics is hiding information and not willing to cooperate with insurance company.

 

[owner]

Please be advised also that for the claim resolution Total Logistics needs to work with insurance agent by answering the phones/emails and submitting all necessary documentation upon insurance request.
We have a report that Total logistics is hiding information and not willing to cooperate with insurance company.

Total Logistics has been assigned with my insurance broker for claim investigation on the second day afeter receiving a claim letter from them,however Total Logistics still holding our old invoices of $14900 for the loads we did for them a months ago.
This is HOSTAGE

 

[Jim L]

Total Logistics has been assigned with my insurance broker for claim investigation on the second day afeter receiving a claim letter from them,however Total Logistics still holding our old invoices of $14900 for the loads we did for them a months ago.
This is HOSTAGE

Remember that carrier package that came when you needed the first load, you signed the last page, sent it in and got the load confirmation? Check that contract you signed to see if you agreed that any money owed and outstanding to the carrier will be held until all claims are settled and payment for previous loads can/may be used to offset any ongoing claim. After you get that contract in your hands and read it over carefully, call a lawyer. That will be the only way to get this resolved. You and your lawyer will have to put a claim into small claims court, include the shipper and the receiver, or anyone that may be included with the BOL act or if it is all Ontario freight the HTA. Your lawyer will eventually have meetings with their lawyer and talk all about the law and how it pertains to the contract and hopefully will put the outstanding paid invoice money in trust. Eventually it will get it settled in about 18-24 months. Hopefully your insurance company deals with the claim to the satisfaction of Total and they release your money.

It sounds like Total Logistics is keeping their cards close to their chest until they know where the dust is going to settle on the load that there is a claim against. If you are sure your insurance company will pay, then you might as well wait. If your insurance company will deny they claim then get a lawyer. My last instance that this happened just settled Dec 2025 from a claim in summer of 2019. The money deposited in trust is getting settled soon.