Carrier Insurance verification

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mytruck25

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Sep 29, 2025
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Be very careful with carriers sending COI's there are a lot of scammers out there, and make sure you verbally verify insurance confirmation and COI's. We have seen multiple companies with same policy coverage and policy # sent over, to find out they never has coverage to begin with or cancelled policy.
 
Request a COI listing you as the cert holder and ask that the insurance broker email it to you directly.
 
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mytruck25 said:
Be very careful with carriers sending COI's there are a lot of scammers out there, and make sure you verbally verify insurance confirmation and COI's. We have seen multiple companies with same policy coverage and policy # sent over, to find out they never has coverage to begin with or cancelled policy.
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Whenever we onboard a new carrier... part of our process is to call the broker listed on the certificate to verify that the carrier is actually insured by them, number of trucks and what jurisdictions the carrier is insured in.

We stopped a potential double broker situation last year with a new carrier that we were onboarding to move a load to Alberta for us.

When we called the broker we discovered that they had coverage for Ontario only.
 
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Furthermore, a carrier might have a COI come directly from the broker, but the truck being used might not be under the policy. A better approach is to ask for a schedule of VIN's on the policy.
A lot of E/W players in Canada run 30 + trucks > but when you call up their policy and request a list of assets under coverage, you get a list of 5 trucks.
 
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artmax said:
PDFs & TIFF's can be edited @ the base layer! as if they are being made fresh!
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That is why you only accept COI's that come directly from the insurance broker to you.
As soon as you ask this from a fraudster, 99% of them just stop responding.

If you get the email and its comes from a broker you are not familiar with or the email seems off, call to verify.

No solution is perfect but this has been working for me, no DB's in the last 5 years.
 
Global416 said:
That is why you only accept COI's that come directly from the insurance broker to you.
As soon as you ask this from a fraudster, 99% of them just stop responding.

If you get the email and its comes from a broker you are not familiar with or the email seems off, call to verify.

No solution is perfect but this has been working for me, no DB's in the last 5 years.
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Yep

Direct from insurance unless you know the carrier. No exceptions.

Anything "suspect" you go direct to the company
 
There are more and more insurance brokers who are walking in step with the carriers and providing fraudulent insurance certs. I don't really know if getting it direct from the broker is safe any more.
 
Jim L said:
There are more and more insurance brokers who are walking in step with the carriers and providing fraudulent insurance certs. I don't really know if getting it direct from the broker is safe any more.
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If I see the insurance comes from Armour or Mango I need to dig in a bit deeper before I approve.
 
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artmax said:
further more - a carrier might have a COI come directly from the broker but the truck being used might not be under the policy - a better approach is to ask for a scheduel of VIN's on the policy.
A lot of E/W players in Canada run 30 + trucks > but when you call up their policy and requests a list of assets under coverage you get a list of 5 trucks.
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100%!
I also get requests for cargo exclusion wordings.
 
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I notice some policies have a single letter and others have multiple. For example, what does a policy number beginning with CFA indicate? Should I be concerned about this carrier's coverage?
 
@Burned It’s Nordic or Facility Association. And yes, you should likely be concerned.

Review the carrier package there may be valid reasons for them moving to Facility. If it’s due to compliance or crashes, run…

Maybe they are a new startup or were in growth mode and sick of insurers giving them stringent rules about driving approvals?
 
Thanks Trkinsure! I had my suspicions. They also say they have a policy with Mango but from what I read here, that doesn't sound promising either.
 
Fr8Guru said:
Yep

Direct from insurance unless you know the carrier. No exceptions.

Anything "suspect" you go direct to the company
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I usually just send a copy and CC the insurance company. Sometimes they're real slow at providing COI's. The brokers that aren't dumb accept this.
 
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I don't understand how brokers get a COI and expect that if it's filled out that they're covered. Just because a carrier can find a broker to give them a COI doesn't mean that that it covers what you are intending to broker out. If this carrier only has one straight truck running in Canada it doesn't mean your covered for a tractor trailer. The number of fraudulent insurance brokers are increasing in numbers - probably with kickbacks from the carriers they insure. The number of fraudulent COI's out there is alarming.
You need to educate yourself on the different types of policies, the kinds of exceptions and familiarize yourself with the insurance companies that offer which types of insurance. You should also look up the insurance company's financial ratings-the lower the rating the more likely you'll have an issue with a claim. If you're a freight broker and have contingent insurance, reach out to your broker and have them explain what is on the COI and what to look for. Or reach out to @TRKINSURE to come for a day to review your COI list.

A carrier with a CFA policy may not have cargo insurance. The CFA policy only covers liability, and the carrier has to add on a policy for cargo and other coverages as needed.
This is just another example of how our industry is broken. I have to compete with carriers who may not even have cargo insurance and the person hiring them doesn't know the difference.
 
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