Stay Away from TOTAL LOGISTICS CONTROL !!!

O

owner

New Member
Jan 8, 2026
7
0
1
Richmond Hill
1
BE AWARE !!!
Total Logistics Control company is HOLDING YOUR MONEY FOR ALL YOUR INVOICES in case if your truck came with a delay due to technical problem.
They are sending you a claim a month later form the original delivery date in order to collect more money from you and hooking you up with the payments.


STAY AWAY OR YOU WILL BE A VICTIM
 
Rob said:
Wow been dealing with Nancy over there since Gods dog was a pup and never had an issue. They have had the Kraft acct as long as I can remember.
Click to expand...
They have account with Safina Foods (meat) so they are loading an outdated product with a minimmum shelve life and if you are late for delivery they are sending you a claim and illegally holding all your payments for old invoices you have with them for a previous trips.
Horrible and not fair company.
We will sue them.
 
They are in my system and give freight to our fleet.
The account was opened in 2011

Average days to pay is 59

No issues... not the best but far from the worst.
 
Nawk said:
They are in my system and give freight to our fleet.
The account was opened in 2011

Average days to pay is 59

No issues... not the best but far from the worst.
Click to expand...
yes,they are paying, but if you have even a minor issue with them ,they will stop paying you and hold all your old invoices that are not related to the issue.
Be careful and good luck
 
owner said:
yes,they are paying, but if you have even a minor issue with them ,they will stop paying you and hold all your old invoices that are not related to the issue.
Be careful and good luck
Click to expand...
Good luck as have not heard their side so hard to make judgement but we will continue loading for Nancy if and when we match up. Never had an issue and i have been in this chair since 2005 doing the odd load for them and I know Dad used to book with them before I came off the road.
 
  • Like
Reactions: Nawk
Rob said:
Good luck as have not heard their side so hard to make judgement but we will continue loading for Nancy if and when we match up. Never had an issue and i have been in this chair since 2005 doing the odd load for them and I know Dad used to book with them before I came off the road.
Click to expand...
I did Kraft also for them,this is different,but if you late a bit with meat then you will be screwed by them and will have a claim.
They are loading an outdated killed date product so you are under the big risk if your truck is down,road closure etc..
FYI.
 
Please be advised that Total Logistics Control has been in business for 30+ years as a load broker. Our payment history to carriers is well documented. We are not going to get into details in an open forum about a dispute regarding one issue other than to say we have an outstanding claim that is still under review and requires resolution with the carrier concerned. This will be our only statement on this matter. - Total logistics Control
 
  • Like
Reactions: Rob
JCTLC said:
Please be advised that Total Logistics Control has been in business for 30+ years as a load broker. Our payment history to carriers is well documented. We are not going to get into details in an open forum about a dispute regarding one issue other than to say we have an outstanding claim that is still under review and requires resolution with the carrier concerned. This will be our only statement on this matter. - Total logistics Control
Click to expand...
That is the other side to this story that we were missing. Well said.
 
owner said:
BE AWARE !!!
Total Logistics Control company is HOLDING YOUR MONEY FOR ALL YOUR INVOICES in case if your truck came with a delay due to technical problem.
They are sending you a claim a month later form the original delivery date in order to collect more money from you and hooking you up with the payments.


STAY AWAY OR YOU WILL BE A VICTIM
Click to expand...
I feel like you are the problem here and not Total Logistics
 
owner said:
I did Kraft also for them,this is different,but if you late a bit with meat then you will be screwed by them and will have a claim.
They are loading an outdated killed date product so you are under the big risk if your truck is down,road closure etc..
FYI.
Click to expand...
Question that needs to answered,
Why were you delayed?

Yes, when hauling meat, there are strict instructions that must be followed, if not, will result in penalties and claims.
 
I don’t think it is unreasonable, for a freight broker to assume that the carriers he selects will respond to legitimate freight claims professionally and within the scope of all applicable transportation regulations. Including, but not limited to, thoroughly investigating the claim, notifying their insurance company when necessary and maintaining communication between themselves and the initiator of the claim. When a carrier willfully fails to accept or simply decides to ignore their responsibility, the freight broker may be forced to initiate other means to resolve the problem. Certainly not a situation that is taken lightly or without forethought.
 
  • Like
Reactions: thebluffs1
JCTLC said:
Please be advised that Total Logistics Control has been in business for 30+ years as a load broker. Our payment history to carriers is well documented. We are not going to get into details in an open forum about a dispute regarding one issue other than to say we have an outstanding claim that is still under review and requires resolution with the carrier concerned. This will be our only statement on this matter. - Total logistics Control
Click to expand...
Total Logistics Control needs to pay to the carrier all invoices which are not related to the trip with the claim ,this is illegal to hold money for the service was povided before.
All cargo claims need to be proceed through the insurance and holding the other funds are illegal action that harmfull to the business and leading to overwhelming dept and bankruptcy. All carriers are paying for insurance to have them to pay for claims ,no one can hold money for the services provided like Total Logistics,this is nonsense.
We strongly advise to issue payment for our old invoices immediately and deal with our insurance broker for resolution.
 
Deisel1 said:
Question that needs to answered,
Why were you delayed?

Yes, when hauling meat, there are strict instructions that must be followed, if not, will result in penalties and claims.
Click to expand...
First of all their shipper Sofina Foods is loaded an old killed date product that couse a rejection of the partial product and secondly,this is transportation over the road and everything could be happenned ,breakdowns,road closure etc.
If they are not accepting delays they need to order a helicopter ,truck cannot fly.
 
Personally, I have to side with JCTLC on this one. Several respected members have had extremely positive experiences and have worked together for 'many years' and one member (who has an open claim) is distraught.

Best course of action as loaders said - investigate the claim and if you feel it's required include your insurance company. If there was some malicious act by the shipper or consignee it will come out in the investigation. The truth shall set you free (or make you liable).

Absolutely holding funds from other shipments is unethical (ok, illegal unless some T&C you agreed to prevails), but they are being held in the brokers trust account earmarked for you, once you properly investigate and solve an open claim. I'd bet my bank account that if your invoices were paid your urgency to investigate the claim would be close to zero. Currently there's a lot of incentive to get that baby closed, get to it.

Happy Friday,
Mike

I have no interest in the outcome of this situation, just being Captain Obvious here...
 
  • Like
Reactions: Shakey and BPOVFB
Sofina Foods has sent a claim to Total Logistics being saying that load was delivered for 2 days late and partial load has to be redirected to another facility because it has an older killed date when it was loaded.
They have to deal with their customer Sofina Foods and not with the carrier.
The Total Logistics broker is clearly said: if the whole freight would have been under the same fresh killed date then they would be accepting everything with no issues.

So where is a carrier's fault here???
But they sent a claim 3 wekks later in order to get more money from the customer and put stop payment for all our old invoices.
 
I'm not a claim adjuster, you don't need to share any of the details with me (or the membership here). Sometimes challenges happen, the truth usually comes out when all of the details are reviewed.

Hope this works out for you in a timely manner,
Mike
 
owner said:
Total Logistics Control needs to pay to the carrier all invoices which are not related to the trip with the claim ,this is illegal to hold money for the service was povided before.
All cargo claims need to be proceed through the insurance and holding the other funds are illegal action that harmfull to the business and leading to overwhelming dept and bankruptcy. All carriers are paying for insurance to have them to pay for claims ,no one can hold money for the services provided like Total Logistics,this is nonsense.
We strongly advise to issue payment for our old invoices immediately and deal with our insurance broker for resolution.
Click to expand...
There is too little information to comment on the specifics of your issue with Total Logistics or Sofina Foods.

Apart from rollovers where there is a total loss and fault is easily identified, my experience with carriers and cargo claims is dismal, we tell them to alert their insurance company immediately and get an adjuster assigned. This usually does not happen and I send in my own adjuster at my cost. Carriers are slow to react, don't provide the necessary docs and the most I can get out of them is "no claim not my fault brother"

Without cooperation from the carrier, I would not hesitate to hold all monies owing equal to the amount of the claim and I will always hold the deductible until the claim is resolved. Go ahead and sue, at least this gets professionals involved.
 
There is absolutely nothing illegal about withholding money for any reason whatsoever . As Agent Smith so correctly stated, there are many carriers out there, whose initial response to any claim, legitimate or otherwise, is to deny it and then stick their head in the sand in hopes it will somehow all go away. Unfortunate or not, withholding payments to get action out of a reluctant carrier is sometimes the only option. It has been my experience that in cases similar to this, the best course of action is to immediately get the carriers insurance provider involved. If they feel the claim had no merit, that information coming from them, will likely be better received than the carrier just saying “no”.
 
You must log in or register to reply here.
Top Bottom