The answer is sometimes but I'll paint a picture.
You are a new ops person, been in your role for 6 months. You took a load you shouldn't have. Hot load without a truck or maybe you had a reliable guy like
@JACKBURTON or
@EricG on it but their driver got delayed.
The sales guy is having an aneurysm in his office over this load because he has no idea how to manage his customers expectations and this is the 10th problem of the week. There is no getting more money or giving this load back. The customer has already screamed multiple times about bad service, this load is make or break.
You get a call/email. They have a driver in the area for your load. The rate is good. Your prayers have been answered.
You look up their MC. You see 1 truck, 4 months in business... Compliance will never let you use him on a normal day but, alas all hope is not lost. You can ask for an exception. You call the carrier up, he answers the phone. He sweet talks you into about how his MC may be new but he's been doing this for 10 years and worked at XYZ carrier. Don't worry about anything etc.
You walk into the sales guy office, tell him you got "good vibes" but you need approval to use him. Sales, being sales, immediately says yes without looking at a thing.
You call over to compliance, they tell you this isn't a good idea. There's red flags all over the place but they can get him set up if the manager approved. You proceed anyways.
Driver gets loaded, but then the problems start. The truck immediately breaks down, then its repaired but now there is a border issue. Then there is traffic. 5 days later, the product finally delivers... damaged because it was cross docked twice, double brokered and stacked.
Welcome to brokerage when rules aren't followed.
Thank you for coming to my ted talk.
