Monday Funday… ran into a bit of a customs mess over the weekend.
One of our drivers accidentally hooked up to the wrong trailer they were supposed to move a shipment from the U.S. into Canada, but instead took freight that had already been imported into Canada and was scheduled for delivery within Canada today. That shipment ended up getting re-exported and crossed back into the U.S., under the entry that was actually meant for the correct load they were supposed to haul.
Now the wrong freight is back in the U.S., the right freight is still in Canada, and we’ve got a mismatched customs entry filed. I’m currently working with our U.S. customs broker to get the incorrect entry canceled and refiled so we can deliver those goods, and also coordinating with our Canadian broker to handle the re-import of the freight back into Canada.
Has anyone dealt with something like this before? Do I need to send anything directly to CBP or CBSA, or can the brokers handle the full correction on both sides?
Appreciate any advice or experience, especially if someone has been through this mess.