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Good Morning All,
Just looking for anyone else's past experiences and any advice or words of wisdom when dealing with Cummins Engine Warranties.
Over the years, of course, we have had many minor issues with engines and have been able to get warranty coverage many times.
However, we have just run into a problem with a truck that is still under warranty and although we don't have a definitive answer back from Cummins yet, the dealer seems to be lowering our expectations and preparing us for some bad news...
Truck went into the dealer for a service and to address an engine light, but from the driver's perspective the truck was running just fine and he had no issues.
After replacing a sensor (under warranty) the dealer asked us to approve 4 hours of labour to look further into the issue because the sensor did not resolve the issue. We approved it and they said they found the problem which would require 8 hours (plus parts) to fix and would not be covered under warranty as it was a wiring issue and the wiring warranty had expired. We told them to go ahead with the repairs.
After this, they told us that the problem was still not resolved and now they believe that there has been dust intrusion into the engine due to dust somehow making it's way past the filtration system. They asked us to approve 10 hours of labour to 'troubleshoot' and document the issue after which they would present their findings to Cummins and seek warranty coverage, but they were very clear in saying that these types of claims are 'almost always denied' once they present evidence of dust in the engine.
With those odds, we decided we should not proceed with this 'troubleshooting' and instead have told the dealer to get a ruling from Cummins before we proceed any further.
They are telling us that to remedy this issue the engine will need an overhaul at an approximate cost of $60,000 ...
Does anyone else out there have any experience with dust intrusion into an engine and/or with getting engine warranty coverage on major repairs?
Just looking for anyone else's past experiences and any advice or words of wisdom when dealing with Cummins Engine Warranties.
Over the years, of course, we have had many minor issues with engines and have been able to get warranty coverage many times.
However, we have just run into a problem with a truck that is still under warranty and although we don't have a definitive answer back from Cummins yet, the dealer seems to be lowering our expectations and preparing us for some bad news...
Truck went into the dealer for a service and to address an engine light, but from the driver's perspective the truck was running just fine and he had no issues.
After replacing a sensor (under warranty) the dealer asked us to approve 4 hours of labour to look further into the issue because the sensor did not resolve the issue. We approved it and they said they found the problem which would require 8 hours (plus parts) to fix and would not be covered under warranty as it was a wiring issue and the wiring warranty had expired. We told them to go ahead with the repairs.
After this, they told us that the problem was still not resolved and now they believe that there has been dust intrusion into the engine due to dust somehow making it's way past the filtration system. They asked us to approve 10 hours of labour to 'troubleshoot' and document the issue after which they would present their findings to Cummins and seek warranty coverage, but they were very clear in saying that these types of claims are 'almost always denied' once they present evidence of dust in the engine.
With those odds, we decided we should not proceed with this 'troubleshooting' and instead have told the dealer to get a ruling from Cummins before we proceed any further.
They are telling us that to remedy this issue the engine will need an overhaul at an approximate cost of $60,000 ...
Does anyone else out there have any experience with dust intrusion into an engine and/or with getting engine warranty coverage on major repairs?
