Amazon physically cannot unload our trailers - any ideas?

H

hoysailor

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Aug 30, 2024
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Good Afternoon, all!

Dropped 2 trailers to Amazon early last week, went through all the usual "will be empty in 3-4 hours" - "scratch that will be empty in the evening" - "tomorrow morning for sure" etc etc

It's been almost a week now and long story short - they cannot figure out how to get the freight out. The problem is these racks in the pic attached, all loaded onto two standard pallets, one at the front and one at the back making this whole construction unstable and hard to move, the pallet they're trying to grab keeps slipping out of the PIT’s forks.

They tried to slam it all together with an ungodly amount of straps, but it doesn't provide enough stability. They tried pulling the racks up to get longer pallets under, but there is not enough space to secure it. They tried moving it little by little multiple times to no avail.

How in the hell the shipper managed to get it loaded remains a mystery. Both trailers - same shit.

Any ideas would be appreciated, since I got CC'ed in the brainstorming email chain (after complaining about strangled equipment for long enough) I would like to participate with something brilliant that would finally get us the trailers back. Cannot come up with anything brilliant myself tho.

Or you are free to use it for a chuckle at someone else's misery.

Cheers!
 

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ugly.... I'm so curious has to how this was loaded by the shipper.... makes ya wonder doesn't it.

Sorry I can't be of any help!
 
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I have hauled these numerous times before. These are loaded/unloaded with a ride on pallet jack with extra long forks (8 feet or so). The receiver will need to buy extra long fork extensions available at u-line. Then hope and pray that it isn't too heavy for the fork lift. Remember that the farther out the center of gravity is, the less weight the forklift can carry at the fulcrum. Otherwise, they'll have to rent one of these:


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EricG said:
ugly.... I'm so curious has to how this was loaded by the shipper.... makes ya wonder doesn't it.

Sorry I can't be of any help!
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I feel like we might end up taking it all the way back to the shipper. Massive waste of time but hey, at least we'll see HOW they move this monstrosity cause the first time around the drivers obviously didn't pay attention. This beauty was also hiding behind normal human skids, so loaded trailer pics didn't raise any suspicions lol
 
Jim L said:
I have hauled these numerous times before. These are loaded/unloaded with a ride on pallet jack with extra long forks (8 feet or so). The receiver will need to buy extra long fork extensions available at u-line. Then hope and pray that it isn't too heavy for the fork lift. Remember that the farther out the center of gravity is, the less weight the forklift can carry at the fulcrum. Otherwise, they'll have to rent one of these:


View attachment 2656 View attachment 2655
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OMG thank you so so much, I'll shoot it over to them, makes sense!
 
There is another option worth trying. We too have hauled numerous loads of warehouse racking in vans, although it is an animal best suited to flatbeds. Have the receiver get a long strap and tie one end to the forklift mast and the other end to the far end of the racks. As they tilt the mast back it will lift the far end up slightly making it much easier to remove the bundle of racks. As Jim L mentioned, fork extensions will make the job even easier. Failing all of that, cut the steel bands and remove them one at a time.
 
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hoysailor said:
Good Afternoon, all!

Dropped 2 trailers to Amazon early last week, went through all the usual "will be empty in 3-4 hours" - "scratch that will be empty in the evening" - "tomorrow morning for sure" etc etc

It's been almost a week now and long story short - they cannot figure out how to get the freight out. The problem is these racks in the pic attached, all loaded onto two standard pallets, one at the front and one at the back making this whole construction unstable and hard to move, the pallet they're trying to grab keeps slipping out of the PIT’s forks.

They tried to slam it all together with an ungodly amount of straps, but it doesn't provide enough stability. They tried pulling the racks up to get longer pallets under, but there is not enough space to secure it. They tried moving it little by little multiple times to no avail.

How in the hell the shipper managed to get it loaded remains a mystery. Both trailers - same shit.

Any ideas would be appreciated, since I got CC'ed in the brainstorming email chain (after complaining about strangled equipment for long enough) I would like to participate with something brilliant that would finally get us the trailers back. Cannot come up with anything brilliant myself tho.

Or you are free to use it for a chuckle at someone else's misery.

Cheers!
Click to expand...
Put the forks in one pallet. Lift up about 1 foot and run a chain or strap thru the bottom bars of the racking and tie to fork frame. Use the forklift to pull the bundle back till the far end sitting on trailer end. Come into the side with another forklift and pick the bundle up. repeat as needed.
 
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T800 said:
Put the forks in one pallet. Lift up about 1 foot and run a chain or strap thru the bottom bars of the racking and tie to fork frame. Use the forklift to pull the bundle back till the far end sitting on trailer end. Come into the side with another forklift and pick the bundle up. repeat as needed.
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Someone who has played with ltl on a dock before right there folks. That is how it would come off around hear as well. . Go slow be carful if it went in it will come out.
 
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loaders said:
There is another option worth trying. We too have hauled numerous loads of warehouse racking in vans, although it is an animal best suited to flatbeds. Have the receiver get a long strap and tie one end to the forklift mast and the other end to the far end of the racks. As they tilt the mast back it will lift the far end up slightly making it much easier to remove the bundle of racks. As Jim L mentioned, fork extensions will make the job even easier. Failing all of that, cut the steel bands and remove them one at a time.
Click to expand...
I believe they tried the strap hack before and it didn't work out, waiting for an update from them, yesterday they swore they'll figure it out during the night shift
If not - I'll ask them again if they got the fork extensions
 
UPD: GOT ONE TRAILER BACK!!!
No response from them on what actually worked, when they'll unload the second one or the charges approved
Amazon - no fun
 
was this move through relay? trailer detention getting approved on the last leg of a delivery is a PIA.
 
hoysailor said:
Good Afternoon, all!

Dropped 2 trailers to Amazon early last week, went through all the usual "will be empty in 3-4 hours" - "scratch that will be empty in the evening" - "tomorrow morning for sure" etc etc

It's been almost a week now and long story short - they cannot figure out how to get the freight out. The problem is these racks in the pic attached, all loaded onto two standard pallets, one at the front and one at the back making this whole construction unstable and hard to move, the pallet they're trying to grab keeps slipping out of the PIT’s forks.

They tried to slam it all together with an ungodly amount of straps, but it doesn't provide enough stability. They tried pulling the racks up to get longer pallets under, but there is not enough space to secure it. They tried moving it little by little multiple times to no avail.

How in the hell the shipper managed to get it loaded remains a mystery. Both trailers - same shit.

Any ideas would be appreciated, since I got CC'ed in the brainstorming email chain (after complaining about strangled equipment for long enough) I would like to participate with something brilliant that would finally get us the trailers back. Cannot come up with anything brilliant myself tho.

Or you are free to use it for a chuckle at someone else's misery.

Cheers!
Click to expand...
I used to move rack similar to this but the shipper - bless their hearts - put it on a rolling skid. Easy peasy.
 
MLCAR said:
was this move through relay? trailer detention getting approved on the last leg of a delivery is a PIA.
Click to expand...
Not relay, got it all approved from the broker's side right now, we have good established relationship with them; I suspect they'll be paying a good part of it from the pocket, I requested quite a bit of $
Their operations guy just called me to apologize again and thank us for our patience, he lost it and just started dying laughing in the middle of it. This whole ordeal is the highlight of the month for me tbh, the rest of it is just as messy, here we can at least laugh
 
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Rob said:
Unloaded carrots like that in the Carolinas back about 2009. Ran a pile of loads out of Chatham area,
Click to expand...
That is pretty crazy looking. I'm sure it's a stupid question, but the driver doesn't stay in the truck for that type of offload do they? Like ok buddy, keep yer foot on the brakes and everything will be ok...lol
 
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