If you are being asked to provide the whole trailer for exclusive use and photograph the seal, it is a full load. There is no valid argument for anything else. You can't expect a driver to know the details of the arrangement made between dispatch and the broker. He/she goes to pick up the load and the trailer is sealed, it is not the driver's job to try and save the broker money by calling it in to dispatch as less than a full load. We have moved one single box (not skid) on a 53 foot trailer as an exclusive full load. If that is what the broker orders, that is what they get. Stick to your guns on this one and save your evidence to present to someone higher up if needed.
Scummy Broker
- Thread starter LrgCar
- Start date
30
Thank you for the advice everyone, I will take the weekend to calm myself down and work on this starting Monday. I will keep you all posted. Really appreciate all of you!
15
Completely agree - I have booked many exclusive use shipments in the past, and sometimes I don't even indicate how much space they're getting - I might just put FTL - under XYZ weight - Exclusive Use. End of story. One skid, 5 skids, 26... whatever.
15
That sounds like the right approach. Having some time to think it over once you've calmed down always goes a long way. In business, and in our personal lives. Have drink while you're at it, it is Friday after all.
Have a good weekend everyone!
30
30
This is the problem,
if you screwed up just admit it, why throw it on me. When my drivers screw up I dont go after anyone, we accept it and move forward
You take responsibility for your actions, very few of us operate this way. Everyone else covers their a$$, deflects, blames others, denies, gaslight, minimizes ..... Very frustrating to deal with.
Reminds me of the Narcissist's Prayer
That didn't happen.
And if it did, it wasn't that bad.
And if it was, that's not a big deal.
And if it is, that's not my fault.
And if it was, I didn't mean it.
And if I did...
You deserved it.
Igor Galanter
Well-Known Member
20
And don't forget to bring to the conversation right at the begining how long and good your service was before that incident and someone in the brokerage want to ruin that?!!
Shame on the mess!!
Have a good rest and good luck, eh..
Shame on the mess!!
Have a good rest and good luck, eh..
30
I've been offline for a little bit (I actually have a lot of work to do lately). Anyways, great thread. I'm sure all of us can agree, a load booked exclusive use and sealed by the shipper is FTL.
I'm curious of the outcome, and I'm curious what broker requires some further training of their dispatcher, what shred of evidence do they have to stand on asking for this to be an LTL shipment.
Keep well,
Mike
I'm curious of the outcome, and I'm curious what broker requires some further training of their dispatcher, what shred of evidence do they have to stand on asking for this to be an LTL shipment.
Keep well,
Mike
30
Hey Mike,
The only update so far is that the broker is trying to wipe their hands clean and won't discuss the matter with us, they have referred it to their carrier relations who reached out to me, I explained to them my side, and based on the evidence and the paper trail even then carrier relations agreed this shipment moved as a full load. They have reached out to the sales team to come to a resolution aka take responsibility and take the loss to the chin. They dont have much of an option here, the freight is still on the truck, and we dont plan on holding it as it will only make things worse.
Its not really your fault, but when I picked up an "exclusive use" load last week on a 53' dry van and it turned out to be just a 2 foot long Coleman beer cooler with mineral samples in it, I sent the customer a photo of the beer cooler strapped to the wall before our truck left the shipper. That small broker uses us because we are never late and they paid a big premium for team service on a 650 mile load. Some big brokers like TQL are numbskulls and their clerks/dispatchers all have 20/20 hindsight and will screw you every which way at any opportunity. You should have sent the broker a photo when loaded...... sorry if you deal with idiots like TQL. We cut ties with them and a bunch of other big ones that have cheap freight you will never make a nickel on.
Igor Galanter
Well-Known Member
20
Sorry, but picture has nothing to do with the pay even in the case of a claim. Exclusive is exclusive.
We all lately making pictures and some even video of the trailers before and after drop&switch..
Yes , Eric ?
10
Booked as FTL Sealed and Delivered Full Load if the broker made a mistake they should eat it. Carriers are already forced to take low paying loads sometimes. ( Maybe more often then not )
30
No carrier is being FORCED to take anything and herein lies the problem. If you are going broke hauling it leave it on the bloody dock a couple days and see the rates change. JUST SAY NO folks, We have all taken that crappy load at times but taking a crappy outbound to get a crappy inbound is just bad business. May as well stay home and watch Andy Griffith re-runs on the boob tube as go broke pounding the piss out of the equipment at a daily loss.
2
I would stand my ground if you had a sealed trailer. Exclusive is exclusive. 1 pc direct from shipper to Fort Mac during a shutdown is not unusual out here. However, if it was open deck, with freight on at pick up and delivery, I would , and have, only paid for LTL service. with pictures kindly provided to me by the client.
2
10
Being a little Facetious as sometimes to get home it happens but agree leave it. I have been Partial to some M.A.S.H Reruns and Cheers it was pretty funny back in the day.
30
UPDATE: Carrier relations pulled through and made sure we got paid for the FTL, that particular broker is back on DNU for us. Lesson learned on this one.
Glad to hear it. IMHO you were in the right.
drop the name, or lets play hangman lol
I don't necessarily agree with the driver having to take a picture of the load itself and send to the broker, unless that was communicated to the driver in the first place. Firstly, the broker should know what is being shipped. If they do their work, they should have communication with the shipper or customer beforehand. Secondly, the carrier drove who knows how many dead miles to get there and pick up the load in good faith based on it being a full load. Thirdly, after the trailer is loaded with freight that both the shipper and broker are supposed to know what it is, is not the time to re-nogiate backwards from full truck load to ltl. There is no guarantee that the carrier would have even accepted the load if it were to be ltl, because many carriers do not haul ltl and thus would have no way of filling up the trailer, especially in these dry times. Fourthly, that puts a lot of blame on a driver who is simply going to pick up an exclusive load as per his or her dispatch. How in the heck is the driver supposed to know what was negotiated and what the terms were? If the broker had done the work ahead of time, this would not be an issue.
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