Avalon Translink

giverrr

New Member
1
used them and did a good job did what was requested and communication good will use again
 

Shakey

Site Supporter
20
just started using them on STR8 TRK deliveries from QC to ON 5 loads went perfect last one little issue but we will still use as well recommend them
 

markhamboy

Active Member
15
Thank you. Just gave them a weekend delivery. Let see what happens. You all have a great and safe weekend.
 

shayne

Active Member
10
DNU , ALWAYS EXCUSES AND STORIES WITH THIS COMPANY. I HAD SO MANY CLAIMS FOR FREIGHT THEY DELIVERED FOR ME WHEN I WORKED AT PREVIOUS BROKERAGE
 
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Daljit

New Member
1
DNU , ALWAYS EXCUSES AND STORIES WITH THIS COMPANY. I HAD SO MANY CLAIMS FOR FREIGHT THEY DELIVERED FOR ME WHEN I WORKED AT DELMAR
Hello,
Can you please even tell me how many loads we did for you and how many claims we got.
Because I am still moving freight for delmar and never paid and cent towards to claims.
 

shayne

Active Member
10
Hello,
Can you please even tell me how many loads we did for you and how many claims we got.
Because I am still moving freight for delmar and never paid and cent towards to claims.

i.e freight from garment district of chabanel not gonna fight with you.

You never paid 1$ of the claim because carrier relations @ delmar is so nice that she let you work the claim off through work order confirmations!

when i started @ new brokerage your truck broke "down" on first load that my colleague ever tried to give you. you guys are good when it works in your favor. I understand issues arise on the assets based side of the industry but if you indeed have "10 str8 trucks running mtl--> gta everyday" why cant you reroute another "str8 truck" to make the pickup. you dragged your feet all day. tracing called to get eta. you advised not today, we can only p/u tmrw. We said ok. Tmrw came and went. and you never picked up and sent stock pics of a str8 truck with a broken axle. we had to recover the ltl. granted you nor i were making alot of $ on the freight, still not appropriate, if you want to keep running str8 trucks until the year 2300, keep working this way, otherwise if your ready to handle big boy freight, dont act like you can .
 

Daljit

New Member
1
I am sorry if you taking this wrong side.
all I am saying I even stopped calling Delmar for orders because when they give the order they never tell the appointments time. They will tell you the app. time after when you pick up the stop and they never even confirm with the carrier just send the email and that's it.
everybody is good when it work in their favour. i don't want to reroute another truck because we had another freight in other trucks and to just make you happy I cant play around with my other customers or broker.
at the end its all about services & communication in-between carriers and brokers
 

Shakey

Site Supporter
20
We have had issues with you on pick up appointments, we give you week notice but you can not make them on time. We don't receive notice or correct updates when we chase for them, on only use if have to right now with us.
 

MikeJr

Moderator
Staff member
30
Picked up a 26' STR truckload for us outbound to norther NY, delivered on time at 7:00AM this morning and also answered the phone after hours for tracing. Would be happy to work with again.

Keep well,
Mike
 

GOWDSTI

New Member
2
booked 5 skids as next day LTL out of MI. showed up 4hrs late for pickup. after pickup the driver "ran out of hours" before crossing the border and could not make next day delivery. rescheduled the deliver for the following day at 8:30am and the driver showed up at 9:30am. no updates unless I called.
 

MikeJr

Moderator
Staff member
30
I'm curious - What city in MI did this LTL pick up from?

Avalon Translink has done 2 shipments for us in the preceeding 60 days with strong service (even after hours).

Keep well,
Mike
 

Daljit

New Member
1
MI to MTL, yes we do provide next day service even for LTL but that day driver had another pick up in MI which costed him 4 hours more to get loaded. As a result of that driver went out of hours but he still managed to pick it up with in the book. He was not able to cross the border and we couldn't swap the drivers too what could be an option for us once he is in Windsor.
 

GOWDSTI

New Member
2
I'm curious - What city in MI did this LTL pick up from?

Avalon Translink has done 2 shipments for us in the preceeding 60 days with strong service (even after hours).

Keep well,
Mike
it was out of Ann Arbor MI.

just to be clear, I'm not saying that they're a terrible carrier. I realize that delays happen in transport for various reasons, but communicating those delays is extremely important. That communication wasn't there, and being late for the rescheduled delivery when you literally have an entire extra day to make sure your on time is just poor organization. I just wish the move would have gone better than it did. All it would have taken was a couple of phone calls or emails advising of the situations as they occurred.
 

MikeJr

Moderator
Staff member
30
Yep,
I've got some TL carriers that commit to picking up loads in the afternoon on a 500-600 mile run and request early AM deliveries the next day. Next day rolls around and we find the drivers have had to shut down due to hours of service. Higher attention to detail and calculating what you can do before committing to something is important for customer service. Repeat offenders simply aren't organized and don't get future business.

On the LTL side, I think we all could write a book (and maybe we should) about all the consignees, shippers, trafffic, customs, etc issues we have all seen.

No matter the delay, we can all agree communicaiton is the key. I feel like your issue with Avalon is a one off. We've seen good things and hope you do too in the future from them should you hook up on orders together.

Keep well,
Mike
 

GOWDSTI

New Member
2
Yep,
I've got some TL carriers that commit to picking up loads in the afternoon on a 500-600 mile run and request early AM deliveries the next day. Next day rolls around and we find the drivers have had to shut down due to hours of service. Higher attention to detail and calculating what you can do before committing to something is important for customer service. Repeat offenders simply aren't organized and don't get future business.

On the LTL side, I think we all could write a book (and maybe we should) about all the consignees, shippers, trafffic, customs, etc issues we have all seen.

No matter the delay, we can all agree communicaiton is the key. I feel like your issue with Avalon is a one off. We've seen good things and hope you do too in the future from them should you hook up on orders together.

Keep well,
Mike
thanks for the response Mike, I can only agree with what you said. I hope you're right about this being a one off as I am willing to give them another shot. I guess only time will tell.
 
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