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Hello
I need a little feedback on a situation.
I want to be fair and easy to get along with, but sometimes I question if I am fair enough.
I hired a flatbed carrier to load in Toronto. The required equipment was a step deck/tarps, 40" height and 4 8" x 8" beams to level the step deck to reach 48" dock. The driver arrived with a 34" deck and no beams for levelling.
The driver arrived on time but with a mostly wood deck that had some aging to it. No 8" x 8" beams. My client had to send his rigger to the local Home Depot to purchase the beams and other smaller pieces as the deck was only 34". The client says the cost was several hundred dollars.
At 9:00 I am told by the customer that he is not happy but is trying to make the best of it. At 11:30 the client called to say that he tried to load a skid with parts on to the deck and the wood was bowing in the middle. Loose pieces sticking up and all. He caught the torn wood and pulled more up with the tow motor, he claims he could see daylight beneath and refused to load his 10,000 lbs. piece of machinery on this truck. He felt it was very unsafe - to load or unload.
The carrier apologized for not bringing any of the needed wood and when I asked him if he had a wooden deck in rough shape he said " NO".
He also said wood decks are very common still. Then in the same conversation he offers to reinforce the deck with aluminum right up the middle and he will go back himself on Friday and "he" will get it loaded even if he has to jump on the tow motor himself. All I need to do is give him $1000.00 more and he will rid me of all my problems.
I advised him that I would be hiring a different truck for this order now and he said "I owed him $500.00 for a truck not used ". Today I received the bill for $500.00.
I was thinking of offering $150.00 for his wasted time and because it took my customer 4 1/2 hours to release him and say the trailer was not safe. Our order requested 1-3 hours loading/unloding.
By the way I used a great carrier in the end. Avery Construction and they loaded and left within hours and not an issue. Great job guys.
My client shut me down when I told him the original carrier is asking for a $500 fee for not loading. I would be giving him the $150.00 for his time and miles.
Any thoughts?
Hockeylover
I need a little feedback on a situation.
I want to be fair and easy to get along with, but sometimes I question if I am fair enough.
I hired a flatbed carrier to load in Toronto. The required equipment was a step deck/tarps, 40" height and 4 8" x 8" beams to level the step deck to reach 48" dock. The driver arrived with a 34" deck and no beams for levelling.
The driver arrived on time but with a mostly wood deck that had some aging to it. No 8" x 8" beams. My client had to send his rigger to the local Home Depot to purchase the beams and other smaller pieces as the deck was only 34". The client says the cost was several hundred dollars.
At 9:00 I am told by the customer that he is not happy but is trying to make the best of it. At 11:30 the client called to say that he tried to load a skid with parts on to the deck and the wood was bowing in the middle. Loose pieces sticking up and all. He caught the torn wood and pulled more up with the tow motor, he claims he could see daylight beneath and refused to load his 10,000 lbs. piece of machinery on this truck. He felt it was very unsafe - to load or unload.
The carrier apologized for not bringing any of the needed wood and when I asked him if he had a wooden deck in rough shape he said " NO".
He also said wood decks are very common still. Then in the same conversation he offers to reinforce the deck with aluminum right up the middle and he will go back himself on Friday and "he" will get it loaded even if he has to jump on the tow motor himself. All I need to do is give him $1000.00 more and he will rid me of all my problems.
I advised him that I would be hiring a different truck for this order now and he said "I owed him $500.00 for a truck not used ". Today I received the bill for $500.00.
I was thinking of offering $150.00 for his wasted time and because it took my customer 4 1/2 hours to release him and say the trailer was not safe. Our order requested 1-3 hours loading/unloding.
By the way I used a great carrier in the end. Avery Construction and they loaded and left within hours and not an issue. Great job guys.
My client shut me down when I told him the original carrier is asking for a $500 fee for not loading. I would be giving him the $150.00 for his time and miles.
Any thoughts?
Hockeylover
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