Booked a load with them from QC to IL. Picked up fine. It was supposed to deliver Tuesday, but it turned out to be Wednesday, which was okay with the customer.
Wednesday at 12 pm they say they will deliver at 3 pm. 3 pm they say the driver won't make it as he hasn't crossed yet. New ETA is Thursday morning.
Thursday morning they will be there at 12 pm. At 12 pm the truck is in their yard and readjusting skids and the customer is freaking out.
False updates for 2 days straight and they broke a seal without permission to move the freight.
Horrible communication throughout and will never use again.
Wednesday at 12 pm they say they will deliver at 3 pm. 3 pm they say the driver won't make it as he hasn't crossed yet. New ETA is Thursday morning.
Thursday morning they will be there at 12 pm. At 12 pm the truck is in their yard and readjusting skids and the customer is freaking out.
False updates for 2 days straight and they broke a seal without permission to move the freight.
Horrible communication throughout and will never use again.