OK, here is another one that I need some advice on: Back in October of 2012 a shipment was picked and released from our warehouse in Toronto to BC...via outside carrier of TT's choice. Keep in mind we picked 62 seperate orders and this particular one, the driver didnt get the BOL from us. But still made the delivery to BC accordingly. Yesterday Jan 15, 2013 we get a claim against our warehouse for 4 cases short of product from the 275 cases shipped...now here is the kicker, we asked for the signed BOL from the receiver in BC indicating that 4 cases were short, the deducted invoice from the seller of the goods to the receiver showing that they have credited them for the 4 cases....and some more information. Our response from TT was since no BOL was given to the driver upon p/u at your warehouse then the claim is valid? The amount is under $200. However, its the principle of the matter.....how would you handle this?
Traffic Tech, QC
- Thread starter Maggs
- Start date
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This should be fairly straight forward. The carrier should have created a bill of lading so they had something to deliver with. The receiver would have signed that bill of lading and the carrier would have submitted it to TT for payment.
You need to have a copy of the signed bill of lading stating that there were 4 cases missing before you can honour the claim. If they can't provide it, ask if you can contact the carrier directly to get it. That question alone usually gets the ball rolling.
I personally wouldn't accept any claim without documentation.
You need to have a copy of the signed bill of lading stating that there were 4 cases missing before you can honour the claim. If they can't provide it, ask if you can contact the carrier directly to get it. That question alone usually gets the ball rolling.
I personally wouldn't accept any claim without documentation.
Update: Traffic Tech still insists that they have no documentation supporting this claim and that we MUST pay it regardless of having no documentation..Now, what if this claim was for $ 5,000, would you just pay it I ask? Thanks everyone for your input, I just wanted to ensure that I wasnt going crazy with my thoughts.
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Maggs they do have to show you something whether it be a Bill of Lading signed short or a receiving report if it is a large receiver showing short product on the PO otherwise you do not have to pay the claim. They will probably go ahead and deduct but you could fight it as they have no back up.
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Just my 2 cents but, shouldnt TT be going after the carrier first? They are the ones that showed up missing the product. Then the carrier would have to prove that the order was short shipped. Without a bill of lading from the shipper(yourself) that is going to prove difficult for them.
Any "claim" one party puts forth against another party is a legal claim against damages (broad term) sustained by the claimant. Supporting documentation is required as this is a legal issue no different than if the parties were before a judge. If the claimant can't support their claim they don't have one! You can't go before a judge and say "we can't support our claim!"