Bad payers in my experience with them. They ended up on do not use. They ended up past the 120 day mark with 4 invoices... That was a year ago though, I don't know if they have changed at all, but I wouldn't deal with them again.
6 loads this year and have not had any problems, good communication. We did seem to have some problems in 07 but we have received good service this year.
Warning .... we have a December 2009 invoice.
Told they already mailed the cheque in February.
Having difficulty in reaching a real person.
Will keep you informed when they pay.