Seven Logistics -- MC-1039227

[IMAFREIGHT]

We've been running this lane for several years with zero cases of products missing / skids being tampered.

We used Seven Logistics (MC-1039227) for 2x long haul shipments this past month and both have turned up with products missing from the center of some skids and amateur rewrap jobs. We have pictures from how the freight left the shipper and how the load arrived at the receiver, and there's clear evidence that something funky happened between the time they picked up and delivered.

We've got about 3k USD in stolen tech -- some were boxes outright removed, and others had the devices taken straight from the box with the empties put back.

 

[loaders]

Hopefully, you have immediately filed a claim with these crooks and notified their insurer of your intent to claim. Regardless of what they did, or how they did it, your customer has suffered a loss while their freight was in the care and control of this outfit. Provided that: 1) the bill of Lading is complete and properly identifies the parties involved and the freight in question. 2) this Seven Logistics is indeed the carrier who hauled the freight and it wasn’t double brokered. 3) The carrier has adequate and valid cargo insurance. There should be no problem getting this claim settled. If you are concerned that there maybe potential challenges, by all means notify your insurer and enlist their assistance.

 

[Shakey]

Pending insurance cancellations. Not sure if you checked this page in your carrier setup; moving forward, you should.

 

[Nawk]

Pending insurance cancellations. Not sure if you checked this page in your carrier setup; moving forward, you should.
View attachment 3674

Saw that too (you beat me to it).

Also... you might want to confirm or deny if they used an agent to pick up or deliver the goods.

 

[IMAFREIGHT]

Thanks for the messages everyone.
Video footage from shipper and receiver show it was Seven Logistics onsite for pickup and delivery, so at least we've largely ruled out double brokering.
Also, I should have mentioned but the loaded photos they took showing us the freight was safely secured were taken offsite.

Just red flags all around

 

[Rob]

Cherokee/ Fenchurch insurance so they are iffy on safety as well. Thanks for fyi we will just DNU here to play it safe.

 

[Jim L]

Thanks for the messages everyone.
Video footage from shipper and receiver show it was Seven Logistics onsite for pickup and delivery, so at least we've largely ruled out double brokering.
Also, I should have mentioned but the loaded photos they took showing us the freight was safely secured were taken offsite.

Just red flags all around

I don't know what kind of tech it is, but I'll bet a dollar to a donut that when you put the claim in, they'll happily pay it. I met an owner of a now defunct trucking company who said he'd once in a while take a skid of brake parts off his trailer that he was trucking, wait for the claim to come in and pay it quickly. Then he'd brag that he only pays wholesale for truck parts.

Is it a full load? Is the trailer sealed? Are there any notes about broken seals on the BOL?

 

[harsh]

Hi Guys I am Seven Logistics. We have been fully complaint with NCC Logistics regarding this. We asked them to prove to us that this thing happened with our guys and not at reciever. The receiver gave us clean BOLs and after driver left a couple of hours after that they put claim on us that a few boxes were open .

This @iamfreight person literally has created this account to defame our company . Look at the account creation date.

@Rob if i am not wrong you are at Bell city. You should ask Jayme about our Credibility . We have not survived in industry for 7-8 years now by stealing some 3k worth of claim.

@loaders these guys have not filled claim because they cannot even properly prove that this is something done by us.
All i can think of is that because these guys booked these loads during high market time now they dont want to pay the high transportation cost so these guys are trying to not pay us by doing this. They say it themselves that we sent them pictures right ? Do you really think after taking pictures anyone would be that stupid to leave boxes like the pictures he has put up there.

Why come here and post as a new person. They could just post this thing as who they are. I am not running away from hiding my identity so why does this person need to do it.

Regarding the Cancellation if you guys can see the screenshot our insurance filling gets extended every month since last year. It is not from different companies it is from the same company for past 4 years. I dont know how it works but cherokee has been doing it this way with most of their small fleet clients. You can go and check for other small fleet clients from cherokee as well and you cam see it if you know any. I dont want to write other fleets name in this thing unnecessarily .

I hope i have answered for everyone but if there are any questions regarding our credibility you can go ahead and ask . I am ready to answer to everyone but i will not take shit from a broker who wants the carrier to hold a bag of shits without giving them a fight.

By the way just an FYI this was a bonded shipment going out of country . So you can imagine how many people these guys are claiming 3k from now as it pretty much went from Canada to a different country .

 

[loaders]

Hi Guys I am Seven Logistics. We have been fully complaint with NCC Logistics regarding this. We asked them to prove to us that this thing happened with our guys and not at reciever. The receiver gave us clean BOLs and after driver left a couple of hours after that they put claim on us that a few boxes were open .

This @iamfreight person literally has created this account to defame our company . Look at the account creation date.

@Rob if i am not wrong you are at Bell city. You should ask Jayme about our Credibility . We have not survived in industry for 7-8 years now by stealing some 3k worth of claim.

@loaders these guys have not filled claim because they cannot even properly prove that this is something done by us.
All i can think of is that because these guys booked these loads during high market time now they dont want to pay the high transportation cost so these guys are trying to not pay us by doing this. They say it themselves that we sent them pictures right ? Do you really think after taking pictures anyone would be that stupid to leave boxes like the pictures he has put up there.

Why come here and post as a new person. They could just post this thing as who they are. I am not running away from hiding my identity so why does this person need to do it.

Regarding the Cancellation if you guys can see the screenshot our insurance filling gets extended every month since last year. It is not from different companies it is from the same company for past 4 years. I dont know how it works but cherokee has been doing it this way with most of their small fleet clients. You can go and check for other small fleet clients from cherokee as well and you cam see it if you know any. I dont want to write other fleets name in this thing unnecessarily .

I hope i have answered for everyone but if there are any questions regarding our credibility you can go ahead and ask . I am ready to answer to everyone but i will not take shit from a broker who wants the carrier to hold a bag of shits without giving them a fight.

By the way just an FYI this was a bonded shipment going out of country . So you can imagine how many people these guys are claiming 3k from now as it pretty much went from Canada to a different country .

A freight claim can be submitted even if the B/L had no mention of damage. Concealed damage, or loss, happens regularly and the carrier is still obligated to investigate. Once a freight claim has been submitted, it is the carriers responsibility to investigate the claim, not the shipper's. I am not, and I don't think anyone else on this site, is trying to defame your company or question your credibility, however, freight claims are a regular occurrence in our industry and need to be addressed properly and in accordance with regulations. Why not do a proper investigation of this claim, once it has been properly presented to you? If necessary, contact your insurer and involve them in the claims settlement process.. You have some legal responsibilities here, regardless of what you think the claimants motives may or may not be. Be professional and act accordingly.

 

[harsh]

As I said @loaders we are not running away from this. We asked these guys to do proper investigation. We asked them to involve the police and border officers as well because what NNC logistics did was went behind our back and without any written authorization from us asked the Broker to changes the pcs count to the pcs count they wanted . Not what was written on BOL. If the pcs counts are different go through proper procedure. Involve us first . Let us tell the Border agency as well . It puts our bond at risk as this broker would just go on with their lives and open a new company .

That is why I told them I am ok with getting Police and border officers involved in this. But again they have not done these things. I will put my whole email conversation with them here as well so people have an idea of what these guys from NCC started conversation as . Also last reply is from me to them. I have asked them to take this a step further involve the authorities so that a video evidence from Receiver can be taken where we can see them counting the product or see when they were counting the product the boxes came out tampered. But still nothing.

 

[Jim L]

Thanks @harsh for coming and defending your side of the story. A lot of these situations need to be seen from both sides and then a proper decision can be made.

As @loaders said, you and your insurance company will need to properly investigate this claim. Professionally you should take the time to thoroughly identify all the pieces of the movement. Record the drivers involved, if it was cross docked and at which facility, recorded seal numbers, places where the drivers stopped etc. That way you know 100% for sure it wasn't you and if it escalates you will have the opportunity to prove how thorough you were. If the claim was properly submitted it will require you to formally present either a formal denial, or resolution for the claim. That reverts the ball back to the claimant and they will decide to accept and move on or take this to court. Involve your insurance company, that is what your insurance company or insurance broker is for - to guide you through this.

Don't go down the road of trying to run them through the muck, it does no good. You came here and defended your position. We do not need all the details - just that you're working with them.

 

[harsh]

Here is the email conversation with these guys . Also just an FYI i am not paid yet my total invoice pending would be around 8 or 9 k if i am not wrong. Which i clearly know will cost me money to get out of these guys now.

Again i have kept my conversation open and always responded to these guys but doing something like this is not good on thier end as I work with some pretty reputed companies and would definitely not want our companies name posted in something like this .

I trust my drivers as well as these drivers have been with me for almost 5 years. We rarely have new driver turnaround so it is not even like it would be some new driver who would do something like this. I can vouch personally and as a company for my drivers as well .

 

[Rob]

I am not Bell City and pretty sure they do not want me lol.. Gavin Transportation in Brantford. Good luck sounds like lots of fun to deal with,

 

[harsh]

@Rob my bad. I thought of you as rob from there. If you are from Gavin you should search my company in your email as well . I have worked with you in 2023 and 2021 on 2 loads i think and tell me do i or my company sound like anything that this guys claims our company to be as.

 

[Deisel1]

My initial thoughts are, was the trailer sealed?

 

[harsh]

My initial thoughts are, was the trailer sealed?

Yes Sir, sealed. Crossed border with same seal . Reached reciever with same seal. Reciever told my guys to break the seal as well while standing there and later claimed they did not. Asked these guys to get them to send me video that my guys broke seal without asking reciever being there ,even that was not provided .

 

[Jim L]

Yes Sir, sealed. Crossed border with same seal . Reached shipper with same seal. Shipper told my guys to break the seal as well while standing there and later claimed they did not. Asked these guys to get them to send me video that my guys broke seal without asking shipper ,even that was not provided .

If you mean receiver as opposed to shipper, then I think this is a slam dunk for you. Now the problem is that it sounds like they are holding funds while this gets resolved and of course the transportation bill amount owed is more than what is claimed. That is going to be a long drawn out process which will eventually lead to lawyers being involved. Better get your carrier/broker agreement out and see what you signed for.

Hopefully your insurance company can speak to someone there about the necessity of the freight costs needing to be paid before the claim can be paid.

 

[Global416]

Bonded load, sealed shipment with seal broken at delivery.
Harsh @ Seven Logistics is not liable.

This seems to be a case of a shitty broker being a shitty broker and looking for a rate cut.

 

[harsh]

If you mean receiver as opposed to shipper, then I think this is a slam dunk for you. Now the problem is that it sounds like they are holding funds while this gets resolved and of course the transportation bill amount owed is more than what is claimed. That is going to be a long drawn out process which will eventually lead to lawyers being involved. Better get your carrier/broker agreement out and see what you signed for.

Hopefully your insurance company can speak to someone there about the necessity of the freight costs needing to be paid before the claim can be paid.

Yes I meant Reciever Jim .

 

[loaders]

In spite of all the mitigating factors surrounding this claim, it is still a freight claim that must be addressed properly by the carrier who hauled the load. Regardless if the claimant is trying to pull a fast one, or if there are more “wrinkles” to this story that have not been made public, the carrier is still legally bound to investigate the claim and either accept it or deny it with reasons for the denial. The onus is on him…not the shipper or owner of the goods to prove how the freight was damaged or lost. Once they have presented the carrier with a documented, legitimate freight claim, the ball is entirely in the carriers hands. Again, in these cases that seem to go back and forth forever, it is best to use the services of your insurance provider to attempt a resolution.