We recently ran into an issue while working with Rosewell, specifically with Laxman (Lax), the Director.
The agreed-upon delivery date was January 30th, which Lax confirmed via email. We sent the tender on January 28th, but on January 29th, the carrier unexpectedly attempted delivery a day early. Our customer contacted us, stating they were unable to offload the freight due to staffing limitations, as the delivery was scheduled for the following day.
When we addressed this with Lax, he insisted that the agreed-upon delivery date was January 29th, not January 30th, despite email confirmation stating otherwise. He then demanded that the customer offload immediately and suggested canceling all loads with us (though this was the only load we had with them at this time). Additionally, he informed us that we would need to pay extra to have the freight delivered on the originally scheduled date.
Given his frustration and unwillingness to acknowledge the mistake, we requested that the freight be returned to the shipper (12 miles / 20 km away) so we could arrange for another carrier. However, he refused to return the freight and stated that he would decide whether or not they would deliver on January 30th.
This morning January 30th, he decided to make sense of it all. Delivered the freight and apologized for the miscommunication.
We’re unsure if others have had similar experiences with Rosewell, but we wanted to share this situation.
The agreed-upon delivery date was January 30th, which Lax confirmed via email. We sent the tender on January 28th, but on January 29th, the carrier unexpectedly attempted delivery a day early. Our customer contacted us, stating they were unable to offload the freight due to staffing limitations, as the delivery was scheduled for the following day.
When we addressed this with Lax, he insisted that the agreed-upon delivery date was January 29th, not January 30th, despite email confirmation stating otherwise. He then demanded that the customer offload immediately and suggested canceling all loads with us (though this was the only load we had with them at this time). Additionally, he informed us that we would need to pay extra to have the freight delivered on the originally scheduled date.
Given his frustration and unwillingness to acknowledge the mistake, we requested that the freight be returned to the shipper (12 miles / 20 km away) so we could arrange for another carrier. However, he refused to return the freight and stated that he would decide whether or not they would deliver on January 30th.
This morning January 30th, he decided to make sense of it all. Delivered the freight and apologized for the miscommunication.
We’re unsure if others have had similar experiences with Rosewell, but we wanted to share this situation.
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