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UPDATE: April 26, 2023
To be absolutely clear, this update was not solicited by Rome, and I want to be completely fair and transparent to everyone, including Rome, so no one gets the wrong idea about Rome Transportation.
I believe each of you who has read the original post deserves an update on the outcome of the situation.
Rome has been a business partner of ours for well over 20 years. We have, in all those years, never had an issue that could not be resolved until this one.
My frustration was born into my original post. Subsequently, negotiations were had, changes were made, and problems have been solved.
Turns out the core of this issue consisted of errors on our part, and a lack of communication, and consistency in following internal policy on Rome's part. It seems the stars aligned, and everything that could possibly go wrong, did go wrong.
I would add that Rome has been, and remains, a valued business partner, and no one should in any way, shape, or form, take my original post, or this update, as a reason not to begin, or continue, their own business relationship with Rome.
ORIGINAL POST:
Looks like I have to throw a broker under the bus. Two outstanding invoices, 184 and 185 days respectively. Their Accounts Payable department (1 guy) is impossible to communicate with. Won't answer his phone ... ever. It's a roll of the dice whether he will call you back. Thirty plus days ago he said they would pay. Still no money.
Normally they are pretty good to work with, so this is just a word of caution ... for the time being.
To be absolutely clear, this update was not solicited by Rome, and I want to be completely fair and transparent to everyone, including Rome, so no one gets the wrong idea about Rome Transportation.
I believe each of you who has read the original post deserves an update on the outcome of the situation.
Rome has been a business partner of ours for well over 20 years. We have, in all those years, never had an issue that could not be resolved until this one.
My frustration was born into my original post. Subsequently, negotiations were had, changes were made, and problems have been solved.
Turns out the core of this issue consisted of errors on our part, and a lack of communication, and consistency in following internal policy on Rome's part. It seems the stars aligned, and everything that could possibly go wrong, did go wrong.
I would add that Rome has been, and remains, a valued business partner, and no one should in any way, shape, or form, take my original post, or this update, as a reason not to begin, or continue, their own business relationship with Rome.
ORIGINAL POST:
Looks like I have to throw a broker under the bus. Two outstanding invoices, 184 and 185 days respectively. Their Accounts Payable department (1 guy) is impossible to communicate with. Won't answer his phone ... ever. It's a roll of the dice whether he will call you back. Thirty plus days ago he said they would pay. Still no money.
Normally they are pretty good to work with, so this is just a word of caution ... for the time being.
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