PSM Transport - Mississauga
- Thread starter loaders
- Start date
30
An absolutely useless carrier. We gave them a 1 skid shipment from Toronto to Montreal which took over 10 days to deliver, and only was delivered because we were fortunate to find it dropped at another carrier's dock in Montreal. The usual stream of lies and excuses. The carrier who did have it told us they hadn't been paid for any of the local deliveries and were holding PSM's shipments. Stay well away from this sad excuse for a transport company!
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I have been dealing with Peter for over 6 months now. He is a good guy who unfortunately got in over his head when he hired a less than scrupulous dispatcher. Needless to say,the double-brokering started immediately. He has terminated that relationship as of 2 weeks ago. The bottom line is,Peter is a good guy who will do what he says he will do. We have no reservations in using him for local moves and the occasional expedite.
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It wasn't so much the complete service failure that bothered me, yes I heard about the bad dispatchers, it was how the owner handled it. No communication, not trying to attempt a solution to the problem, no visible understanding of the term customer service. We have all had shipments go sideways, it is how the problem gets handled that separates good carriers (or brokers) from bad ones. I'm glad that you have a good working relationship with them and hope that it continues, but for me, I'll take my business elsewhere.
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