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Has anyone had any dealings with Prompt Logistics, 185 Bridgeland Ave Suite 118, Toronto, ON? Any info would be appreciated.
Prompt Logistics - Toronto
- Thread starter aaaa
- Start date
30
Only had 3 transactions with this company - last one was December - averaged 76 days to pay with us.
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R
ranger_dispatch
Guest
prompt logistics
Booked LTL with them on the 11th, for delivery into Green Bay, WI by 13th, or the 14th of January.
Picked up ontime, with no problems, but our bad luck that the other freight we had for Wisconsin got canceled on us, and on on Thursday we called them and explained to them we need more time to deliver the freight.
They wanted to transfer the freight to another carrier, because their customer was waiting for it. We fully cooperated with them, and stayed behind 1.5 hours to transfer the freight on Thursday, after being promised that we'll be compensated for our work.
After calling and leaving messages everyday, we got the answer, that sorry, can't do anything as their customer is pissed, and doesn't want to pay more.
What I want to know, is what else could we have done? We picked up in Toronto, and held freight in our trailer for two days (Brampton), and stayed behind to accommodate the other carrier. Don't we deserve to be paid for this, even though we couldn't take the freight to its final destination?
Should we maybe hold the freight hostage next time, until we see a revision, because looks like honesty doesn't always pay.
Comments anyone?
Booked LTL with them on the 11th, for delivery into Green Bay, WI by 13th, or the 14th of January.
Picked up ontime, with no problems, but our bad luck that the other freight we had for Wisconsin got canceled on us, and on on Thursday we called them and explained to them we need more time to deliver the freight.
They wanted to transfer the freight to another carrier, because their customer was waiting for it. We fully cooperated with them, and stayed behind 1.5 hours to transfer the freight on Thursday, after being promised that we'll be compensated for our work.
After calling and leaving messages everyday, we got the answer, that sorry, can't do anything as their customer is pissed, and doesn't want to pay more.
What I want to know, is what else could we have done? We picked up in Toronto, and held freight in our trailer for two days (Brampton), and stayed behind to accommodate the other carrier. Don't we deserve to be paid for this, even though we couldn't take the freight to its final destination?
Should we maybe hold the freight hostage next time, until we see a revision, because looks like honesty doesn't always pay.
Comments anyone?
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What exactly are you looking to be compensated for?
You failed to uphold your end of the confirmation because you were relying on other freight to get you to Wisconsin. It's not Prompts fault the other freight was cancelled, why should they be forced to pay a dime more?
If this were to happen to me, I would fully cooperate with the new carrier and load him at whatever time he needs. It's all about looking after the customer, not vice versa.
You failed to uphold your end of the confirmation because you were relying on other freight to get you to Wisconsin. It's not Prompts fault the other freight was cancelled, why should they be forced to pay a dime more?
If this were to happen to me, I would fully cooperate with the new carrier and load him at whatever time he needs. It's all about looking after the customer, not vice versa.
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How much were you charging for staying to load their other carrier? This can be a tough call. I appreciate that it wasn't your fault that your customer cancelled the other part of the load, but it wasn't the broker's fault either. Is there no chance of coming to some sort of agreeable settlement, even if it isn't the normal amount you would charge?
R
ranger_dispatch
Guest
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The trouble caused by....?
For $100 you should just eat it, move on and hope Prompt continues to use you for future loads.
I am in no way a supporter of Prompt by the way, I have only dealt with them twice (paid in 45 days). I am just talking in general.
You picked up freight on the 11th that was to deliver on the 13th or 14th, then you call them on the 13th telling them you can't make your delivery promise because other freight got cancelled. That is not their fault and they should not be penalized for it. Just be glad they found another carrier in time to make the promised delivery date.
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I agree with MyTrucks Danny.
My company is primarily a brokerage (although we do run 8 company trucks). When you agreed to take the freight from Prompt it was not conditional of you being able to find other freight to supplement the revenue and/or you being able to fill your trailer. Otherwise... the broker likely wouldn't have given you the shipment.
I've always known Ranger to be primarily a Full Truckload Carrier. I suppose however, with freight volumes down we try to get creative in order to get the trucks out of the yard. LTL is a risky game. Any LTL carrier that keeps regular schedules will tell you... sometimes you make great money... other times you do OK... and from time to time you lose.
As far as getting paid to pick the freight up and hold it on your dock for a few days... only to have another carrier come to pick it up...well, that's that's part of the risk.
What if the shipment cost Prompt more money to move on that carrier than what they were paying you... would you be liable for that?
You do good work Danny... Chalk this up to a learning experience and move on.
My company is primarily a brokerage (although we do run 8 company trucks). When you agreed to take the freight from Prompt it was not conditional of you being able to find other freight to supplement the revenue and/or you being able to fill your trailer. Otherwise... the broker likely wouldn't have given you the shipment.
I've always known Ranger to be primarily a Full Truckload Carrier. I suppose however, with freight volumes down we try to get creative in order to get the trucks out of the yard. LTL is a risky game. Any LTL carrier that keeps regular schedules will tell you... sometimes you make great money... other times you do OK... and from time to time you lose.
As far as getting paid to pick the freight up and hold it on your dock for a few days... only to have another carrier come to pick it up...well, that's that's part of the risk.
What if the shipment cost Prompt more money to move on that carrier than what they were paying you... would you be liable for that?
You do good work Danny... Chalk this up to a learning experience and move on.
R
ranger_dispatch
Guest
And move on, we shall. This is one of the reason's we try to avoid LTL to risky areas. But LTL to Chicago is welcome anytime.
Thanks for the input everyone.
Thanks for the input everyone.
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Agree with my rates.
We are a carrier and we do sometimes run into the same type of problem. For some reason matching LTL gets cancelled.
We are left with following two options;
1) Running anyway and servicing our client at a slight loss.
2) Calling up the client as quickly as possible and advising of the delay that may be incurred, in the case they cannot wait the freight is then given back.
Not under any of these circumstances do we charge anything to the client, none of this was any of their responsibility.
We will generally go with option 1, it is not to your advantage to let your client know that you cannot service him properly!!
We are a carrier and we do sometimes run into the same type of problem. For some reason matching LTL gets cancelled.
We are left with following two options;
1) Running anyway and servicing our client at a slight loss.
2) Calling up the client as quickly as possible and advising of the delay that may be incurred, in the case they cannot wait the freight is then given back.
Not under any of these circumstances do we charge anything to the client, none of this was any of their responsibility.
We will generally go with option 1, it is not to your advantage to let your client know that you cannot service him properly!!
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