Hi Mike Jr, how do you manage this in an industry that goes 24/7/365?
I might even qualify for the senior discount at Deny's but we will not discuss that today
Thankfully I don't anymore.
But for 15+ years, I did just that. I literally took my laptop with me on my honeymoon cruise in the Mediterranean. I was prepared no matter what day, time or location I was. I left Ukrainian class one time because I got a call from a client at 6:30 PM and I wanted to book a load after hours for pick up same day in another city. I spent more hours than I can count after hours working. For what? Yes, customer service, yes to be 'the guy', the 'go-to', yes to be of high value to my employer, yes to be someone that my peers looked up to. But let's get real, I've never booked a shipment of live organs. No one would ever die if a load didn't pick up, no one's life was in jeopardy. It's understandable that the work has to get done, but the more you do to prepare and ensure everyone has the tools they need during business hours means less after hours work. Also, those duties need to be shared so it doesn't fall on one person. On call needs to rotate between several people to ensure everyone can disconnect. It's just too much for a sizeable operation for one or two people.
Anyway, it's hard to explain, especially if you live in Southern Ontario. The rat race, push harder mentality is a brainwash, life is so much simpler pretty much most other places in the country and the world. Ever call a shipper in BC and they're like, " ya, the truck isn't here yet, but it'll get here when it gets here" and you ask yourself "shouldn't this person be more excited?" The answer is no they shouldn't, they're reacting like a rational person.
So, this post is much longer than I intended and it could go on for several more chapters on this topic. Instead, I have to run downstairs and stir the beef on a bun meat so that our 60 staff have a hot sandwich for lunch. We break bread monthly together as a team. Everyone stops work to eat and talk about our lives outside the firm. It's a whole new world outside the rat race if you allow it to happen.
Keep well,
Mike
P.s. yes there will be horseradish and pickled Jalapenos from my garden for the sandwiches. yum!